Ajay Singh

Experience

• 

  Genpact

  Dec 2010 - now

  Manage a team of 15 FTE and ensure that all key metrics of performance are met and exceededInnovative Rewards & Recognition activities for enhancing team performance and motivation; foster career advancement of the team membersManage team performance and responsible for the overall development of the teamManage and strengthen Client RelationshipDevelop, maintain, trend and report Key Performance IndicatorsEnsures teams maintain a clean orderly work area through use of 5S visuals management tools and standardsManage team workload distribution and structure to ensure consistent good performanceConsistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance Show less Creating and updating SOPsSuccessfully completed 5 transitionsSharing process updates and client feedback proactivelyMaintaining the CPS tracker, UWS Cockpit, IT Issue Tracker, Skill Matrix, Performance SummaryDashboard, Process Review, FTE tool tracking, Training data, FLM DashboardTaking Dashboard callsSending off Boarding and on Boarding emails for new hires and to get signed NDA from them on the same day of joiningHandling Quality Feedback and Escalation MatrixPreparing VICPreparing PKT and conducting assessmentSolving Queries and taking refresher meetingsProcess training to the new joiners and preparing an internal process training plan to make sure that they are trained in all the LOBs and start contributing in productionError investigation in order to maintain the quality workTaking sessions of PD and DE aspirants to prepare their written examination and mock interviewTaking one on one meetings of team members Show less Analyse the proposal form & submission.Captures core information, checks whether client already exists in casebook, and creates a new for new clients.Determine branch/product code and then forward to appropriate team.Post receipt of all required information completes the tasks and sets a Diary item for ‘New Business-Analyze Submission’ to be taken up by the UAM.Prepare Score Card for Monthly and Weekly basis.AuditingProvide Weekly Refresher for the Team Members for client updates and error analyses.Prepared monthly productivity and accuracy report and send it to my Team members and Leaders.Solving queries of team members.Given Process trainings to new hires Show less Working on non financial requests, receives from the client under following work type: Change of Name, Change of Address, Change of Signature, Change of contact Details, Change in Bonus Option, Change of Nominee Name.Handling queries and escalation matrixMeet set targets of TAT, Accuracy, and productivity.Improving and monitoring accuracy StandardsSupporting daily operation activitiesWIP Management/Inventory ManagementMentored the new hires and helped them to learn Show less

  • Manager

    Jun 2024 - now

  • Assistant Manager

    Nov 2018 - Jun 2024

  • Subject Matter Expert

    Dec 2015 - Nov 2018

  • Process Developer

    Apr 2013 - Nov 2015

  • Process Developer

    Nov 2012 - Mar 2013

  • Process Associate

    Dec 2010 - Oct 2012