Doreen Baron

Experience

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  Lufthansa

  Jan 1987 - Sept 1990

  Passenger Sales Agent

  - Primarily responsible for direct customer and telephone sales in the Regional City Ticket Office.- Provided sales support to our airline sales teams in Philadelphia, Cincinnati and Columbus.- Managed and executed group ticketing program for the largest agency producer in Philadelphia.- Proactively responded to customer relations requests and refunds from customers and travel agents.- Participated as a member of the German Society in Philadelphia.

• 

  Swiss International Air Lines

  Sept 1990 - Aug 1998

  Sales Account Executive

  - Primarily responsible for leading the growth of passenger sales across global channels- Sectors included Global, Corporate, Agency, Tour Operator and Ethnic agency customers.- Worked together with the Swiss Tourism Office to develop targeted destination promotions.- Conducted corporate presentations, agency seminars and trade shows.- Developed and promoted corporate sponsorships for local market exposure.

• 

  American Express Global Business Travel

  Aug 1998 - Mar 2000

  Account Manager, Client Services

  - Responsible for the development of Mid-Market accounts between $1M-$10M- Negotiated, implemented and monitored performance of customers supplier contracts.- Collaborated with Operations Mgr. to manage costs resolve service concerns for customers.- Conducted on-site corporate seminars to support travel policy and vendor brand awareness.

• 

  Air France

  Mar 2000 - Mar 2012

  Sales Account Executive

  Responsible for a $100M+ portfolio of global, national and agency customers.Proven ability to support a global strategy and initiatives to deliver bottom line results.Exceeded sales forecasts with 10-15%+ growth consistently year-over-year.Ability to lead team in support of the customer and work effectively across the organization.

• 

  Delta Air Lines

  Mar 2012 - now

  Responsible for $140M+ portfolio of Global & Multi-National corporate customers.Contributed to the top 15% of sales globally. Recognized with Platinum Circle Award (2015) Responsible for $160M+ portfolio of corporate and agency customers.Recognized in the top 15% of global sales. Received Platinum Circle Award (2013)Strong negotiating and analytical skills demonstrated in ability to meet and exceed sales goals.Proven ability to lead and encourage team selling.

  • Multi-National Account Manager

    Jan 2015 - now

  • Senior Sales Account Executive

    Mar 2012 - Jan 2015