Anteneh Mulusew

Experience

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  EEU(Ethiopian Electric Utility)

  Jan 2014 - Feb 2017

  Infrastructure Desk-Side Support

   Provided expert hardware and software support, diagnosing and resolving complex issues promptly and efficiently, employing a methodical approach to troubleshooting. Meticulously installed and configured operating systems, software applications, drivers, and updates, ensuring compatibility and adherence to best practices. Performed routine system maintenance tasks, including software patching, security updates, performance monitoring, and system optimization, minimizing downtime and mitigating risks. Adhered to stringent documentation standards, recording system configurations, maintenance procedures, and troubleshooting steps for knowledge transfer and auditing purposes. Maintained open lines of communication with end-users, providing clear guidance and support to enhance their understanding and effective utilization of technology resources. Show less

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  OMEDAD PLC

  Mar 2017 - Feb 2019

  System Administrator

  Ensuring the seamless operation and security of the organization's IT infrastructure is a paramount responsibility of this role. Ensured the seamless operation and security of the organization's IT infrastructure, meticulously handling user accounts and access rights while safeguarding sensitive data. Fortified the organization's digital defenses by setting up firewalls, implementing robust security policies, conducting vulnerability assessments, and overseeing comprehensive security audits. Responsible for the seamless deployment of computer systems, servers, operating systems, and software applications, optimizing performance, reliability, and scalability. Maintained comprehensive documentation and reporting, including system configurations, procedures, troubleshooting steps, system performance, security incidents, and project status updates. Show less

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  HIKMA PLC

  Feb 2019 - now

  VAS Manager

  This multifaceted role encompasses diverse responsibilities centered around the delivery and management of exceptional IT services and infrastructure. Spearheaded the delivery and management of exceptional IT services and infrastructure, empowering staff with comprehensive training and support across file management, software and hardware solutions, internet access, and email systems. Meticulously managed the data center, ensuring a robust and efficient backbone through the installation and configuration of servers, switches, and routers. Championed service quality and continuous improvement by analyzing customer feedback, monitoring performance metrics, and conducting regular reviews to identify areas for optimization. Rigorously monitored service performance and usage, collecting and analyzing data to evaluate the effectiveness of value-added services and facilitate data-driven decision-making. Led a team of professionals involved in service development, implementation, and management, cultivating a collaborative and innovative environment. Delivered and managed value-added services like the Airtime Credit Service (ACS) system and "Beep or Poke Me" services, tailored to Ethio Telecom's customers, fostering customer satisfaction and loyalty. Show less