Priyaj Patil CRME

Experience

• 

  Marriott International

  Apr 2018 - Mar 2021

  Catering & Events Intern
• 

  Hard Rock International

  Sept 2021 - Mar 2022

  Bartender

  • Led the Customer Outreach Programme, curating a good understanding of customer feedback increasing sales and satisfaction scores by 10%.• Interacted with 200+ customers daily, updating property management systems and Point of Sale systems with hundreds of records.• Developed cocktail of the month for the bar monthly, experimenting with new ingredients.• Helped manage different sets of bars including a sports bar and a luxury bar.

• 

  Chelsea Football Club

  Mar 2022 - Mar 2023

  Head Bartender

  • Managed private events and curated 15+ new cocktails as per customer requirements.• Interacted with 20+ high net worth customers daily, developing communication and networking skills.• Developed new bar menus, increasing customer outcomes by 20%.• Utilised MS Excel, POS, and PMS Systems to record accurate sales and reservations data for Stock Counts and Inventory Management/• Collaborated with stakeholders and senior managers to understand key challenges and provide solutions with on-point and critical thinking capabilities. Show less

• 

  London Hospital Tavern

  Mar 2023 - now

  Catering & Events Manager

  • Increased customer retention by 10% by developing a Japanese cuisine menu to complement current selection of Alcohol and drive up the NPS (Net promoter Score).• Identified the 13 most popular range of beers, out of a plethora of choices to efficiently increase sale, thereby increasing senior management satisfaction for LHT.• Collaborated with numerous teams to assure 20% increase in profits over busy periods by establishing staff outcomes, standard operating procedures, and level of service expectations.• Managed multiple wedding events with a guest list of 100+, from menu curations to wine selections.• Undertook monthly review and calculations of Gross Profit, Selling Price and Cost Prices.• Utilised productivity tracking to manage event delivery on time, overseeing a team of 12 people.• Participated in multiple trainings and workshops to learn more techniques in Leadership and Management.• Completed a WSET Level 2 Qualification in Wines. Show less