Richard Allen

Experience

• 

  Carmel Country Club Inc

  Feb 2016 - Apr 2020

  Server Captain & Bartender

  • Proofread, edited, and recompiled training modules and sideworks to improve training processes, day to day procedures, and new hire preparedness and efficiency• Arranged training exercises for all staff on a variety of subjects to promote team cohesion and effectiveness• Oversaw daily functions of the operation to ensure standards are met• Provided a unique, memorable experience for each member by exceeding their expectations• Documented inventory for 300 wines weekly to assist with auditing wine costs Show less

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  University of North Carolina at Charlotte

  Aug 2017 - May 2020

  Student Employee

  • Assisted with proofreading and teaching course materials for Intro to Programming II• Developed relationships with students while helping them understand coursework and complete assignments• Communicated with the professor and coworkers to ensure class accuracy, consistency, and efficiency• Facilitated weekly one on one meetings with students on academic probation• Attended weekly meetings to gain new insights and techniques to provide innovative, effective mentoring• Conceptualized, recorded, and edited videos for training, recruitment, and information Show less

• 

  SentryOne

  Aug 2018 - Jun 2021

  Salesforce Administrator & Engineering Intern (Full-time)

  • Managed CRM ticketing processes, automations, and user access in Salesforce• Created and compiled reports and dashboards for senior management to track company trends• Planned and executed several projects to improve service and onboarding processes and automations• Participated in integration of new acquisitions into current processes• Worked as an engineer in a cross functional agile team participating in daily standups and sprint reviews• Wrote unit tests to achieve high code coverage and participated in code reviews Show less

• 

  Allen, Allen, Allen & Allen

  Jul 2021 - May 2022

  Salesforce Administrator

  • Maintain Salesforce Lightning instance with third party utilities (Litify)• Conceive and implement new processes and automations to achieve business goals• Resolve Salesforce related user tickets• Document changes and provide instruction to end users for understanding and adoption

• 

  StepStone Group

  May 2022 - now

  • Oversee entire Salesforce instance as part of a small team• Identify, Conceive, and implement new processes and solutions to business problems• Maintain day to day integrity of Salesforce and integrated systems• Acquire and prioritize feedback and project suggestions for system improvement

  • Associate, CRM Systems Administrator (Salesforce)

    Feb 2024 - now

  • Analyst, CRM Systems Administrator (Salesforce)

    May 2022 - Feb 2024