HORM Rathana

Experience

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  Sokha Hotels & Resorts

  Jul 2012 - Dec 2012

  Bellman

  Worked as a Bellman. (2012 July -2013) Assist guest to check in and take care guest’s luggage.  Escort guests to the room with guest’s luggage. Help guest with arrangement

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  King Grand Suites Boutique Hotel

  Jul 2013 - Nov 2014

  Front Desk Supervisor

  Worked as a Front Office agent.(2013 July -2014 November) Responsible for the overall day to day functions of the front desk and delegating task as per the shift checklist. Greets all guest at any time and helpful manner and attempts to learn and use guest name at every opportunity registers and rooms all arrivals according to established procedures. Maintain cashier float and make accurate daily reports of all money received. Cashing of hotel guests personal and travelers checks and assisting with currency exchange. Keep self abreast of all modifications to accounting policies and procedures. Attends to guest's complaints, inquiries and requests, refers problems to Duty Manager or Assistant Front Office Manager whenever necessary. Show less

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  Le Blanc Boutique Hotel

  Jul 2015 - Dec 2016

  Operation Supervisor

  Responsibilities: Responsibilities:- Booking administration: receiving, registering and solving the booking requests by phone, e-mail - Contracts and offers negotiation in tight collaboration with the Sales Department;- Organizing the monthly reports regarding the hotel occupancy and revenues;- Maintaining and improving the professional relations with all the hotel partners and collaborators.- Provide outstanding services and ensure customer satisfaction- Plan and assign workloads for front office associates. - procedure are followed, including bookings, confirmations + cancellation policies - Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift - Knows the type of rooms available as well as their location and layout.- Processes reservations from the sales office, other hotel departments, and travel agents.- Knows the selling status, rates, online rate and benefits of all packages plans.- Handles daily correspondence. Responds to inquiries and makes reservations as needed.- Makes sure that files are kept up to date.- Getting information about areas of interest in order to target more clients in particular seasons.- Making arrangements for clients travel programs.- Open and close the availability room online in all the GDS channels,IDS channels and on the hotel website.- Configuring rates on the hotels property management system.- Plan and conduct hotel outing and special events. Show less

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  Hongkong Land Limited

  Jan 2017 - May 2018

  Concierge

  Responsibilities:- Greeting and welcome customers - Provide the information about the building and other information as customer needs- Prepare and update for news tenants move into the building- Ensuring timely and professional responses to all complaints, requests and queries received.- Research and compilation of answers for informational requests from customers.- Efficient dealing of complaints to completion and enabling satisfaction of customer.- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Show less

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  LBN Asian Hotel

  May 2018 - Nov 2020

  Front Office Manager

  1. Trains, cross –trains, and retrains all front office personnel.2. Participates in the selection of front office personnel.3. Schedules the front office staff.4. Supervises workload during shifts.5. Evaluates the job performance if each front office employee.6. Maintains working relationships and communicates with all departments.7. Maintains master key control.8. Verifies that accurate room status information is maintained and properly communicated.9. Resolves guest problems quickly, efficiently, and courteously.10. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.11. Reviews and completes credit limit report.12. Works within the allocated budget for the front office.13. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.14. Checks cashiers in and out and verifies banks and deposits at the end of each shift.15. Enforces all cash-handling, check-cashing, and credit policies.16. Conducts regularly scheduled meetings of front office personnel.17. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.18. Upholds the hotel's commitment to hospitality.19. Prepare performance reports related to front office.20. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.21. Monitor high balance guest and take appropriate action.22. Ensure implementation of all hotel policies and house rules.23. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.24. Prepare revenue and occupancy forecasting.25. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Show less

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  Happy Farm

  Dec 2020 - Jan 2022

  Shop Manager

  - Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff- Ensure high levels of customers satisfaction through excellent service- Complete store administration and ensure compliance with policies and procedures- Maintain outstanding store condition and visual merchandising standards- Report on buying trends, customer needs, profits etc- Propose innovative ideas to increase market share- Conduct personnel performance appraisals to assess training needs and build career paths- Deal with all issues that arise from staff or customers (complaints, grievances etc)- Additional store manager duties as needed Show less

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  Agro Agape Cambodia

  Jul 2021 - now

  General Manager
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  Parbury

  Sept 2023 - now

  Operations Supervisor