Guv Singh

Experience

• 

  Asda

  Sept 2010 - Aug 2011

  Sales Assistant

  Responsible for;- Providing exceptional customer service and building customer rapport- Efficiently processing transactions- Handling customer complaints and queries

• 

  Homebase

  Apr 2011 - Aug 2012

  Sales Assistant

  My responsibilities included;- Attending to customer product needs- Handling complaints and queries- Merchandising and stock replenishment- Stock audits- Conversed using a range of communication techniques with customers from a novice DIY-er to an experienced tradesman

• 

  Interserve

  Mar 2015 - Oct 2017

  - A very client facing role where I assisted in the Commercial Management of a Total Facilities Management contract liaising with the Public Sector Client, Finance and Operations teams to aide timely risk and issue resolution - Compiled daily/weekly WIP/accrued income analyses with a view to directing Receipting and Billing teams to strategically target areas of WIP ahead of month end reporting- Liaised with the Client to estimate, budget and negotiate costs for variations (additions and removals) to existing Facilities Management contract- Tracked statuses of outstanding bids/variations to Facilities Management Contract with a view to finalising costs with the Client- Supported Area Catering Managers weekly stock take analyses, reviewing actual spend vs. budgeted spend- Reviewed Planned Maintenance performance data with a view to mitigating failed SLAs with the Client ensuring the contract fails are within the agreed provision set aside by Finance team Show less - As part of a dedicated Transformation and Business Change team, I documented current 'as is' business processes covering the areas of Commercial (Receipting, Billing & Additional Works), Operations (Mobile Mechanical & Engineering, Planned Preventative Maintenance, Service-desk & Soft Services), Projects and the Finance and Reporting teams- Processes documented with a view to fixing, improving and mitigating inefficient processes using Lean Six Sigma and Kaizen principles- Identified areas for process improvement, developed solutions and supported the Operations teams to implement the formulated solutions thus providing £20,000+ annual savings- Effectively engaged stakeholders from all levels including Senior Management Team, Service-desk Managers and Mobile Engineers in a bid to deliver a Business Process Review using Triaster Process Navigator software- Gained knowledge of NEC3 Form of Contracts and formulated new processes in line with NEC3- Aligned the Contract Quality Assurance Plan in line with NEC3 requirements for one of Interserve's most prestigious Total Facilities Management (TFM) accounts- Developed and implemented a Starters, Movers and Leavers process to document evidence of processes followed in line with ISO27001 - Information Security accreditation Show less - Process mapped Accounts Payable team for Interserve’s Ex-Initial entities- Reduced Gross Debit Transactions (GDT’s) debt for the Ex-Initial entities- Strategic Imperative Projects 2015 associate - collated and analysed data with a view to improving customer service levels within Finance Operations Centre- Trained and mentored new team members- Carried out supplier statement reconciliations for auditing and account update purposes- A stakeholder in implementing a new Supplier Statement Reconciliation Tool together with a comprehensive process note document- Liaised with internal and external auditors regarding supplier account reconciliation queries- Refined and improved processes for benefit realisation purposes within Accounts Payable- Enhanced ‘Lean Initiatives’ participation within AP Dudley to a record 35 Leans in June 2015 - initiatives included - a query lead time solution helped to manage large volume of queries more efficiently; supplier invoice register report for business units; a fixed asset CapEx purchase order invoice process Show less

  • Commercial Analyst

    Mar 2017 - Oct 2017

  • Business Analyst (Fixed Term)

    Jun 2016 - Mar 2017

  • Finance Graduate Scheme

    Mar 2015 - Jun 2016
• 

  Property Developer

  Oct 2017 - Nov 2019

  Property Developer
• 

  STARK Group

  Mar 2020 - now

  • Finance Change Specialist

    Dec 2021 - now

  • Business Change Analyst

    Mar 2020 - Dec 2021