Marcus Vega-Eisenhart

Experience

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  Sands Casino Resort Bethlehem

  Jun 2011 - Sept 2012

  Finance Clerk

  - Collect and count currency daily on the game floor.- Ensure soft count is accurately accounted for in accordance with company policies and procedures.- Properly use equipment and systems.- Remain compliant with Pennsylvania Gaming Control Board rules and regulations.

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  Apple

  Sept 2012 - Oct 2014

  Sales Specialist

  - Provide and deliver excellent customer service.- Perform troubleshooting tasks on iOS and MacOS devices.- Demonstrate extensive knowledge of Apple products and services.- Facilitate workshops on iOS devices and iLife applications.- Handle logistics responsibilities, including cycle counting, quarterly audits, and maintaining the back of house; experienced in using SAP.

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  Apple

  Dec 2014 - Oct 2015

  Technical Support Specialist (Remote)

  - Provide technical support and solutions for iOS and MacOS devices to customers in an at-home environment.- Obtain and deliver accurate information to customer inquiries, including tracking updates on support, maintenance, and part shipments.- Facilitate workshops to create an educational and comfortable learning experience.- Assist customers with billing and account issues.

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  Verizon

  Sept 2015 - Apr 2016

  Sales Consultant

  - Demonstrate and provide customers with Verizon Wireless products and services.- Educate customers on mobile device usage, provide technical support, and conduct workshops.- Execute and meet monthly sales goals according to Verizon Wireless guidelines.

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  Walmart

  Jun 2016 - May 2022

  General Manager Assistant

  **(Supply Chain, e-Commerce facility located in Bethlehem, PA)- Manage financial responsibilities, including accounts payable, expense reports, checkbook audits, and money handling procedures.- Maintain budgets and accounts with vendors, ensuring compliance with Walmart policies.- Build and sustain relationships with internal and external vendors.- Oversee and assist with Senior Staff's schedule, including booking appointments and arranging travel.- Plan monthly calendars, including team meetings, associate engagement events, activities, and announcements.- Assist in planning, budgeting, and executing monthly events for over 2500 associates.- Procure and manage office supplies, apparel, and vending services.- Engage with associates to build morale, provide feedback, and offer resources.- Monitor and report associate inquiries, suggestions, and feedback.- Adhere to and promote safety procedures within the facility.- Manage the facility apparel shop, including sales, fulfillments, and inventory. Show less

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  Dun & Bradstreet

  May 2022 - now

  Implementation Consultant

  - Accountable for project planning, execution, and ensuring a positive customer experience.- Provide comprehensive client support throughout the implementation & onboarding lifecycle.- Oversee 15+ implementation projects per quarter, consistently meeting deliverables and benchmark goals.- Assist customers with data migration across multiple products; ensuring seamless extraction, transition, loading, and validation throughout the data migration life cycle.- Collaborate with global teams to troubleshoot UI and data quality issues, ensuring timely resolution of discrepancies.- Partner with vendors to ensure accurate and timely project completion, maintaining high customer satisfaction and adherence to D&B best practices.- Cultivate and manage relationships between internal and external partners.- Evaluate the feasibility of new opportunities and identify process improvement areas. Show less