Catherina Abbotts Sebbelov

Experience

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  Sultan Rejser

  Feb 1995 - Nov 1995

  Tourist guide

  • responsible for up to 200 guests a week • retrieval and gathering guests from the airport• bus transfers with presentations• information meetings and guided adventure tours• hotel visits and customer care

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  SAS (Scandinavian Airlines)

  May 1996 - Sept 2001

  Service Agent

  • responsible for servicing the travelling customers at the airport. • check in of passengers• document security and behaviour assessment• boarding of flights with up to 200 passengers • rebooking of tickets and route searching at the service centre• ticket manifestation - counting and registration of the tickets

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  Stuart Coves Dive Bahamas

  Jan 2002 - Jan 2003

  Diving Instructor

  • theory lessons in classrooms• practical training in the pool and open sea• assessment of the students; diving ability, theory discipline and stress tolerance• security and equipment checks• guided dives for certified divers in groups up to 12 people

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  Teleperformance

  Jan 2004 - Jan 2005

  Telemarketing

  • responsible for sales of telecommunications subscriptions and others• experience in sales and interview technique

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  Forbrugerliv.dk

  Jan 2005 - Jan 2006

  Telemarketing

  • responsible for sales of ensurances and protection of wages and others• experience in sales and interview technique

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  SOS International

  May 2006 - Mar 2016

  Responsible for a team of 27 employees and together with a group of team leaders responsible for the overall performance of the alarm center (24/7 and up to 300 employees)• performance, development and satisfaction of employees • team meetings and employee interviews• assurance of quality and professionalism • operations, KPI and SLA (Service Level Agreements)• recruitment and dismissal• development and optimizing of processes • structure, organization and strategy • educations and competences • projects and best practises Show less

  • Team Leader, Emergency Center, Medical Operations

    Mar 2014 - Mar 2016

  • Senior Assistance Coordinator - Daily Operations Manager

    Feb 2009 - Mar 2014

  • Assistance Coordinator

    May 2006 - Mar 2014