Spencer Argo

Spencer Argo

Department Manager

Followers of Spencer Argo77 followers
location of Spencer ArgoDeFuniak Springs, Florida, United States

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  • Timeline

  • About me

    Support Manager at Lowe's Companies, Inc.

  • Education

    • Abraham Baldwin Agricultural College

      2010 - 2013
      Bachelor of Science - BS Rural Economic Development
  • Experience

    • Home Depot

      Aug 2006 - Feb 2016
      Department Manager
    • The Home Depot

      Feb 2016 - Jul 2016
      Assistant Store Manager

      ● Managed night freight staff and evening business staff of up to 80 people● Was in charge of seeing that all freight brought in was put on the floor in a timely manner● Opened and closed the building for business hours● Took measures to make sure building was secure during closed hours● Maintained the profit and loss statement

    • Lowe's Companies, Inc.

      Oct 2016 - now
      Support Manager

      The Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e. g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e. g., downstocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.The Service Manager is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments. Show less

  • Licenses & Certifications

    • Lift Lisence

      Lowe's Companies, Inc.
      Oct 2018