Spencer Argo

Experience

• 

  Home Depot

  Aug 2006 - Feb 2016

  Department Manager
• 

  The Home Depot

  Feb 2016 - Jul 2016

  Assistant Store Manager

  ● Managed night freight staff and evening business staff of up to 80 people● Was in charge of seeing that all freight brought in was put on the floor in a timely manner● Opened and closed the building for business hours● Took measures to make sure building was secure during closed hours● Maintained the profit and loss statement

• 

  Lowe's Companies, Inc.

  Oct 2016 - now

  Support Manager

  The Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e. g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e. g., downstocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.The Service Manager is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments. Show less