Eileen M. Rico CIPP US

Experience

• 

  Security Pacific Bank

  Jan 1985 - Jan 1989

  Proof Operator
• 

  First Republic Bank

  Oct 1998 - Jul 2004

  Assistant Manager of Deposit Operations

  •Streamlined processes and procedures to strive to come up with more efficient ways of processing back office work in effort to make the process clearer and also to assist down the line with cross-training of other staff•Implemented new automated system over 4-month period. Worked with outside vendors and staff in effort to make the process clearer and more efficient •Worked closely with vendor to identify and resolve complex issues with new system•Conducted trainings to teach all branch staff how to use the new imaging system replacing the previous microfilm machine.•Maintained inventory control •Handled multiple incoming telephone lines while providing excellent phone skills as well as customer service skills •Trained new staff on core systems and how to assist them with any customers who may have needed extra attention•Performed necessary audit reviews, managed the planning of the budget process•Dealt with administrative / technical difficulties for staff•Worked together with Personal Bankers to improve customer relationships•Effectively worked with all levels of the bank from operations, loan serving Relationship managers, IT, Engineering staff as well as Senior Management•Worked with employees to take responsibility for their jobs and goals•Provide ongoing coaching, feedback, and support Show less

• 

  TrustArc

  Oct 2004 - now

  TrustArc is the leading global Data Privacy Management (DPM) company and powers trust in the data economy by enabling businesses to safely collect and use customer data across web, mobile, cloud and advertising channels. Our cloud-based Data Privacy Management Platform delivers innovative technology products, including website monitoring and advertising compliance controls - along with privacy assessments and certifications. More than 5,000 companies worldwide rely on our DPM platform and globally recognized Certified Privacy Seal to protect / enhance their brand, drive user engagement and minimize compliance risk.Global Privacy ManagerPrimary post-sales interface between TrustArc and its complex clients, which are both small to medium to multi-billion dollar and fast growing companies that use technology as a platform to deliver products and services. • Consulted with clients regarding privacy, mobile application development, cloud based offerings and crossborder transfer of personal information with emphasis on EU & APEC• Certified that clients’ data processing and data use practices are consistent with EU, APEC and US privacy laws, TrustArc Certification Standards, best practices, and end user expectations• Lead teams in process improvements to reduce cycle time by using technology, collaboration, testing, and early client engagement• Networked externally to identify new consulting opportunities for the company. Trained colleagues on new technology initiatives, with an emphasis on EU & APEC, and mobile technologies Show less

  • Lead, Quality Improvement Manager

    Jan 2020 - now

  • Quality Improvement Specialist

    Jan 2018 - now

  • Lead, Quality Improvement Manager

    Oct 2004 - now