Allan Otto

Customer Service Manager

85 followers

Palmetto, Georgia, United States

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Timeline
About me
IT Programs Manager
Education
- Milton High School
  -
- Georgia State University Perimeter College
  2004 - 2011
  Associate of Science (AS) General Studies
Experience
- Fry's Electronics
  Sept 2006 - Aug 2011
  Customer Service Manager
  Experience & position advancement while at Fry's Electronics: Components Sales, Components Merchandiser, Returns Associate, Returns Manager, Computer Technician, Field Technician, IS Technician (Internal Systems/Store Tech for Fry's).
- No Insol for you
  Sept 2011 - Feb 2014
  Helpdesk/Field Engineer Level 2
- 360 Smart Networks (Managed Service Provider)
  Mar 2014 - Sept 2022
  Working solo or with other project team members on project work that includes the following:New Windows/Vmware infrastructure deployments & upgrades: Firewalls, Switches, Servers, Power Redundancy and Up-time solutions. New or Upgrade Wireless Office/Warehouse solutions.Mobile Device Management solutions. Location moves & expansions. ISP upgrades/changes. Group PolicyNPSPrint Management & DeploymentRemote Access/VPN/RDGServer/Network room/Cabinet organization and cleanliness. Show less
  - Senior Project Engineer
    Oct 2015 - Sept 2022
  - Support Engineer
    Mar 2014 - Oct 2015
- Currey & Company
  Sept 2022 - now
  Programs Manager
Licenses & Certifications
- Microsoft Certified: Azure Fundamentals
  Microsoft
  Feb 2022
  View certificate
- Microsoft Certified Solutions Associate: Office 365
  Microsoft
  Feb 2019
  View certificate
- CompTIA Network+
  COMPTI
  Jan 2011
- Microsoft Certified Solutions Expert: Core Infrastructure
  Microsoft
  Oct 2020
  View certificate
- CompTIA A+
  CompTIA
  Jan 2010
- Microsoft Certified Solutions Associate: Windows Server 2012
  Microsoft
  May 2019
  View certificate