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Omar Malaeb

Omar Malaeb

IT Support Engineer

Followers of Omar Malaeb2000 followers
location of Omar MalaebLebanon

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  • Timeline

  • About me

    Regional Delivery Manager at Inspire Innovations

  • Education

    • West Hill College

      1996 - 2011
      Lebanese Baccalaureate Life Sciences

      Activities and Societies: I have participated in organizing summer camps for the school, sports and social activities, organizing school's events and parties.

    • Deakin University

      2018 - 2020
      Master of Science - MS Business Analytics Distinction

    • Lebanese American University

      2011 - 2016
      Bachelor's Degree in Engineering Computer Engineering

  • Experience

    • Lebanese American University

      Jun 2013 - Jan 2017
      IT Support Engineer

      • Deliver level 1 and level 2 IT support for professors and staff• Troubleshoot and resolve end users' various PC problems• Install hardware and software applications to meet users' needs• Conduct PC formats and resolve printer/scanner problems (from different manufacturers)• Resolve issues resulting from network connection and Windows errors.

    • Touch Lebanon

      Jul 2014 - Aug 2014
      Intern at Touch's Technical Departement

      • Inspect and deploy GSM Technology (2G/3G/4G) in different locations• Inspect and deploy microwave Technology (PDH and SDH) in different locations• Visit sites with installation and maintenance teams.

    • NetVariant

      Jul 2015 - Aug 2015
      Software Development Intern

      • Design and construct Graphical User Interfaces using Java AWT and Swing• Design and debugging Databases and queries using Oracle and MySQL• Construct user applications and updating existing ones using JAVA• Build detailed documentation of designed applications and report to manager

    • Inspire Innovations

      Feb 2017 - Mar 2019
      Technical Support Consultant

      • Develop and support "Case 360" business process management software for our client MetLife Insurance Lebanon• Manage system databases, normalize, and optimize tables using SQL• Develop SQL queries and monthly reports for monitoring KPIs• Design, create, and test applications for different policy stages• Collect requirements for system enhancements.• Lead and supervise Document Imaging Team and report to manager

    • Inspire Innovations

      Apr 2021 - now

      • Deliver Level 2, and 3 support for MetLife Insurance Dubai• Develop and support "Execute 360" business process management software for our client MetLife Insurance Dubai• Develop APIs, libraries, and tools for Execute 360 application • Develop SQL queries and monthly reports for monitoring KPIs• Design, create, and test applications for different policy stages• Work using scrum-agile methodology• Create detailed documentation of system features and bugs

      • Regional Delivery Manager

        May 2024 - now

      • Technical Support Engineer

        Apr 2021 - now

  • Licenses & Certifications

  • Volunteer Experience

    • Member

      Issued by Brave Heart Fund on Jun 2012
      Brave Heart FundAssociated with Omar Malaeb

    • President

      Issued by West Hill College Alumni Club on Sept 2015
      West Hill College Alumni ClubAssociated with Omar Malaeb

    • Vice President

      Issued by Rotaract on Jul 2017
      RotaractAssociated with Omar Malaeb

    • Secretary

      Issued by Rotaract on Jun 2015
      RotaractAssociated with Omar Malaeb