Jean Choi

Experience

• 

  Sheraton New York Times Square Hotel

  Jun 2014 - Feb 2016

  I was fortunate enough to be chosen as one of the Management Trainees at the Sheraton New York Times Square Hotel. My focus is on the Rooms Division and so I spend most of my week in the Housekeeping Department, managing floors and inspecting rooms with managerial responsibilities and duties, and have one rotation per week within the following departments: Front Desk, VIP Services, Guest Services, Reservations, and Engineering. I am exposed to how all six different departments cohesively work together within one big division to ensure the operational side is doing its work sufficiently. Throughout my time as an MIT, I have managed up to 20 Room Attendants and close to 300 rooms per day while ensuring that not only regular but also VIP guest rooms are met up to par. At my rotation period with Front Desk, I shadowed different manager positions, such as the Rooms Controller, Lobby Supervisor, AM Manager, and PM Manager. I, then, helped run shifts with the managers to ensure that proper check-in, check-out, and house turn were done efficiently and properly.During my four rotations in VIP Services, I ran both the AM and PM shifts. I worked the Sheraton Club Lounge during breakfast and evening hors d'oeuvres, finished an ongoing VIP project assigned by the General Manager, and ensured that all 60+ VIPs coming in per day were receiving the proper guest service. Show less

  • Housekeeping Manager

    Dec 2014 - Feb 2016

  • Rooms Division Management Trainee (MIT)

    Jun 2014 - Dec 2014
• 

  Westin New York Grand Central Hotel

  Feb 2016 - May 2018

  Front Office Manager

  Manager of Q2 2017

• 

  W New York Times Square Hotel

  May 2018 - Aug 2021

  Talent Coach of the Year 2019

  • Assistant Director of Outlets

    Jul 2019 - Aug 2021

  • Outlets Talent Coach

    Sept 2018 - Jul 2019

  • Living Room Bar & Lounge Talent Coach

    May 2018 - Sept 2018
• 

  W New York Times Square

  Aug 2021 - Sept 2023

  Director of Outlets
• 

  The St. Regis Washington, D.C.

  Sept 2023 - now

  Director of Services (Housekeeping)