Victoria Clanton

Experience

• 

  NCQA

  Nov 2006 - now

   Requirement Gathering: Elicits requirements through methods such as interviews, document analysis, requirements workshops, surveys, meetings, business process descriptions, task and workflow analysis. Concept Clarification: Works with users and/or project managers to define and document concepts and processes which entail consultation with various stakeholders to ascertain required project scopes, business requirements, and deliverables for systems. Process Visualization: Documents current and future process flows, as well as business architecture documents using industry standards and various modeling techniques. Service Desk Management: Monitor help desk incidents and service requests submitted by system users System Testing: Performed UAT, Regression, API Integration and Smoke testing on newly developed or modified functionality to ensure adherence to the defined purpose, consistency of workflow, and compliance to requirements System Training: Execute role-based trainings and serve as support for document and training compliance needs Show less

  • Manager Product Management

    Apr 2018 - now

  • Manager, Surveyor & Customer Relations

    Jan 2012 - Apr 2018

  • Analyst, Surveyor Management Department

    Jul 2007 - Dec 2011

  • Customer Support Specialist

    Jun 2004 - Nov 2007

  • Coordinator, Surveyor Management Department

    Nov 2006 - Jun 2007