Manish Mukherjee

Experience

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  Ramco Systems

  Jan 1994 - Oct 2002

  PM

  • Reorganized the help desk to resolve complex technical problems and decreased escalations by 55%.• Served as project manager on 30 plus projects and played a major role in 10 plus projects for multiple clients spanning various industries, with $50K-$1 million budgets, team size of 3-30 and duration ranging from 6 months to 2 years.• Produced $1M in sales through references of satisfied clients.• Served as one of 15 ERP experts out of 250 consultants in the firm.

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  Becker Underwood Inc.

  Nov 2002 - Jan 2006

  Project Manager

  • Developed and implemented strategy to integrate CRM-ERP systems, with $500K budget, team size of 10 and 6 months duration. Approach contributed to a savings of about $500K.• Managed and organized the project management, implementation, and rollout services for ERP projects on new acquisitions across the globe.• Expanded the ERP capabilities to provide value added services to the customers. • Spearheaded the Electronic Fund Transfer initiative, reducing the check payment process, resulting in a more efficient process to vendors, and taking advantage of an early discount.• Analyzed, designed, developed and implemented EDI solution in two months with no initial EDI experience.• Analyzed, designed and prototyped a data warehousing solution for the sales division. Show less

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  Wellmark Blue Cross and Blue Shield

  Feb 2006 - now

  • Developed and implemented strategy to mitigate risk for applications written in unsupported technologies, contributed to a saving of about $700K. • Transformed processes/toolsets into a cohesive, standardized set of solutions that elevated efficiency and accuracy for resource management and budgets for a team of about 80. This tool became the basis for the enterprise resource management.• Developed and enhanced relationships with vendors and business areas. • Effectively promote increased collaboration and knowledge transfer with onsite/offsite vendor.• Manage and monitor vendor contractual SLAs and procedural manual.• Interview candidates and mentor new team members.• Planning and organizing for the resolution of audit findings within an acceptable timeframe.• Assist in resolving critical and/or cross team issues by engaging, coordinating, and leading others as needed. Show less Responsible for project management, implementation, and rollout services for internal initiatives. Interviewed candidates for the PM/BSA roles and mentored new PMs. Notable achievements include:• Implementation of the PowerBuilder to .Net conversion with one of the most challenging business units, with a budget of $1M, team size of 8 and duration of 1.5 years.• Simulation of the workplace recovery facilities for disaster recovery with SunGard Availability Services, with a budget of 165K and team size of about 30.• Managed 24 projects with budgets from $50K-$1M, team size of 3-30 and duration ranging from 3 months to 1.5 years.• Obtained the Rapid Process Improvement (RPI) facilitator certification, followed by facilitation of an RPI event. The event resulted in reduction in cycle time and administrative saving of $1100/pa. Show less

  • Lead Release Manager & Scrum Master

    Jul 2023 - now

  • Sr release manager

    Jan 2007 - now

  • IT Technical Delivery Mgr

    Jan 2011 - Jul 2012

  • PM

    Feb 2006 - Dec 2009
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  Wellmark Blue Shield and Blue Shield of IA & SD

  Aug 2012 - now

  Resource & Capacity Planning Manager

  Maintain Roadmap Resource Plans and deliver resource requirements to the organization on an on-going basis. Liaise with leaders and provide support and accurate information to multiple levels of management in relation to deployment of available resources for strategic and tactical project execution, with a focus on the most efficient profile for project and roadmap resourcing. Provide support for all members of the Planning and Resource Management team. Work in alignment to the portfolio and project management work-stream to enable effective decision-making on their behalf when necessary. Responsible for enterprise resource data governance and integrity, Project & Portfolio Management (PPM) tool adoption and training across the business and IT areas, for developing resource management processes and coordinating enterprise resource managers.Effectively executes sizing processes for work intake and project initiation processes. Partners with Business Units and Business Technology service in facilitating assessment and priority of new IT project requests. Coordinates all resources and activities necessary for initial estimates, identification of constraints, and development of solution options. Promotes participation to sizing and resource management process to business units.Drive resource metrics, improve and mature the resource and demand management process.Spearheaded the agile implementation of Planview 11 on Resource Management. Active inner circle member for investment planning and resource management. Show less