Autumn VanMalsen

Experience

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  Cracker Barrel

  Aug 2008 - Oct 2008

  Hostess
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  Carrabba's Italian Grill

  Apr 2009 - Apr 2013

  Waitress

  • Provided outstanding customer service to restaurant patrons.• Consistently exceeded sales goals by using effective communication, time-management, and mulit-tasking skills. • Utilized interpersonal skills to build and sustain regular customers. Possess an exceptional ability to interact and converse with patrons from diverse cultures and backgrounds.• Provided knowledgeable suggestions to customers with food allergies, preventing any allergic occurrences. • Gained the ability to solve problems in a timely, yet efficient manner. • Develop, coordinate, and implement process improvement strategies. Show less

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  Spectrum Health

  Oct 2013 - Oct 2015

  • Register patients for appointments.• Conduct insurance checks through insurance company websites.• Provide excellent customer service by ensuring patients’ needs are met. • Excellent verbal and interpersonal skills, including the ability to express opinions or interests tactfully, express patience and professionalism using initiative and sound judgment. • Coordinate eligible patients with grants provided by the hospital as well as ones offered by the State and Federal government. Show less • Provide extra patient care and support – physical and emotional.• Assist the surgical team in patient transports.• Assist the PACU team with patient care, stocking of items, and administrative duties.• Train and develop new training strategies for new PST recruits. • Participation in surgical services committees; R and R and Education Committees. • Serve as a resource to help patients and guests with their questions and needs. • Advocate on patients’ behalf when they have questions they would like answered. • Develop, coordinate, and implement process improvement strategies. • Excellent verbal and interpersonal skills, including the ability to express opinions or interests tactfully, express patience and professionalism using initiative and sound judgment. • Monitor and review the use of certain stocked items. Processing to be sure all items used are of current expirations dates. Show less

  • Patient Access

    Mar 2015 - Oct 2015

  • Procedure Support Technician

    Oct 2013 - Jun 2015
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  Great Lakes Warehousing

  Oct 2015 - now

  Office Manager

  Manage inventory and logistics scheduling for a 250,000 square foot, 3rd party, food grade storage facility. Oversee warehouse personal to ensure shipments are received and sent out in a timely manner. Also, oversee warehouse inflows and outflows though inventory tracking and constant communication with customers, partners, brokers, and professional drivers.