Sylvia Steere, PMP CSM

Sylvia Steere, PMP CSM

Office Administrator

Followers of Sylvia Steere, PMP CSM286 followers
location of Sylvia Steere, PMP CSMChapel Hill, North Carolina, United States

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  • Timeline

  • About me

    INSERT INTO Bio (Pronouns, JobTitle, Beliefs) VALUES ('SheHerHers', 'Scrum Master', 'Black Lives Matter');

  • Education

    • Guilford College

      2003 - 2007
      Bachelor of Arts (B.A.) Psychology
  • Experience

    • University of North Carolina at Chapel Hill

      Sept 2007 - Mar 2013
      Office Administrator

      · Office AdministrationManaged schedules, ordering, billing, and event planning. Maintained website, departmental newsletter and communications· Website Development and Management· Hosted guest speakersArranged travel, venue assignment, advertisement, interviews, and honorarium payments

    • Golden Age Bakery

      Jul 2011 - Sept 2013
      Founder/Operator

      · Managed all business operationsAccounting, taxes, contract negotiation, inspections, licensing· Website ManagementWordPress, SEO, Google Analytics, sales, marketing, and design· Online SalesWooCommerce, Shopify, Amazon· Local Sales and MarketingSold locally through farmer’s markets and local small businesses· FundraisingRan successful campaign to upgrade business and expand sales into new markets

    • Rise Biscuits and Donuts

      Dec 2013 - Sept 2015
      Team Member

      Using ServSafe knowledge and training to keep kitchen at highest levels of cleanliness possible,Preparation of recipes and orders,Opening restaurant to prepare highest quality donuts in North Carolina (opinion, but true),Assisting with office operations when needed,Trained in the use of the business' Quickbooks, invoicing, ordering, and receipt systems

    • Rise High LLC

      Sept 2015 - Jun 2018
      IT Director / Project Manager

      · Managed project to build online ordering POS software with international 3rd party developersNegotiated contract, collected user stories, oversaw API integration for smooth transition, tracked ROI, wrote and managed documentation and training· Managed project to install franchise-wide SQL database with API connections to every locationManaged scope, schedule, and communication with all stakeholders, wrote and implemented training and documentation. Project reduced cost-of-goods by 5% company-wide· Monitored and maintained cloud-based systemsPoint of Sale, franchise management database, online ordering system, digital menu boards, online training resources, and internal communications platform· Tracked and reported financials to C-Suite executives: ROI, P&L comparisons, budgets· Reduced risk of security breachesEnsured PCI compliance and directed IT security measures across all franchise locations Show less

    • Southern Outdoor Restoration

      Oct 2018 - Sept 2019
      Project Manager

      · Managed cross-functional Subcontractor Network and $250K worth Subcontracted ProjectsIdentified project risks and scope, interacting with team and managing stakeholders· Improved profitability and consistencySuggested and assisted implementation of transformative project which brought subcontracted revenue in-house, increasing gross margin from 30% to 70%· Continuous Agile ImprovementsAnalyzed and removed impediments for operations team, communicated project risks, updated stakeholders, tracked and presented performance indicators in retrospective meetings Show less

    • UNC SCHOOL OF MEDICINE

      Jan 2020 - now
      Scrum Master

      "Negative Entropy Agent"Manage multiple projects and teams in a technical environment, doing Applications Development and Website Development· Create, track, and adjust timelines, milestones, and scope. Keeping stakeholders informed and engaged. Keep schedule on track, translate communication between dev team, Infrastructure team, PMO, and stakeholders.· Scrum Master implementing Agile ProcessesScrum ceremonies, sprint reports, and process management. Protect development team from unnecessary meetings and admin time.· Jira management and integration with PPM Project PlaceKeeping clear communication between multiple systems, ensuring PMO and executives have most recent KPI reports and key metrics. Show less

  • Licenses & Certifications

    • Practical Application of Gen AI for Project Managers

      Project Management Institute
      Mar 2025
      View certificate certificate
    • Project Management Professional (PMP)

      Project Management Institute
      Sept 2019
    • Remote Pilot

      Faa Flight Standards Dist
      Nov 2018
    • Notary Public

      Notary Public for the State of California
    • Certified ScrumMaster® (CSM®)

      Scrum Alliance
      Oct 2019
      View certificate certificate