Sylvia Steere, PMP CSM

Experience

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  University of North Carolina at Chapel Hill

  Sept 2007 - Mar 2013

  Office Administrator

  · Office AdministrationManaged schedules, ordering, billing, and event planning. Maintained website, departmental newsletter and communications· Website Development and Management· Hosted guest speakersArranged travel, venue assignment, advertisement, interviews, and honorarium payments

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  Golden Age Bakery

  Jul 2011 - Sept 2013

  Founder/Operator

  · Managed all business operationsAccounting, taxes, contract negotiation, inspections, licensing· Website ManagementWordPress, SEO, Google Analytics, sales, marketing, and design· Online SalesWooCommerce, Shopify, Amazon· Local Sales and MarketingSold locally through farmer’s markets and local small businesses· FundraisingRan successful campaign to upgrade business and expand sales into new markets

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  Rise Biscuits and Donuts

  Dec 2013 - Sept 2015

  Team Member

  Using ServSafe knowledge and training to keep kitchen at highest levels of cleanliness possible,Preparation of recipes and orders,Opening restaurant to prepare highest quality donuts in North Carolina (opinion, but true),Assisting with office operations when needed,Trained in the use of the business' Quickbooks, invoicing, ordering, and receipt systems

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  Rise High LLC

  Sept 2015 - Jun 2018

  IT Director / Project Manager

  · Managed project to build online ordering POS software with international 3rd party developersNegotiated contract, collected user stories, oversaw API integration for smooth transition, tracked ROI, wrote and managed documentation and training· Managed project to install franchise-wide SQL database with API connections to every locationManaged scope, schedule, and communication with all stakeholders, wrote and implemented training and documentation. Project reduced cost-of-goods by 5% company-wide· Monitored and maintained cloud-based systemsPoint of Sale, franchise management database, online ordering system, digital menu boards, online training resources, and internal communications platform· Tracked and reported financials to C-Suite executives: ROI, P&L comparisons, budgets· Reduced risk of security breachesEnsured PCI compliance and directed IT security measures across all franchise locations Show less

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  Southern Outdoor Restoration

  Oct 2018 - Sept 2019

  Project Manager

  · Managed cross-functional Subcontractor Network and $250K worth Subcontracted ProjectsIdentified project risks and scope, interacting with team and managing stakeholders· Improved profitability and consistencySuggested and assisted implementation of transformative project which brought subcontracted revenue in-house, increasing gross margin from 30% to 70%· Continuous Agile ImprovementsAnalyzed and removed impediments for operations team, communicated project risks, updated stakeholders, tracked and presented performance indicators in retrospective meetings Show less

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  UNC SCHOOL OF MEDICINE

  Jan 2020 - now

  Scrum Master

  "Negative Entropy Agent"Manage multiple projects and teams in a technical environment, doing Applications Development and Website Development· Create, track, and adjust timelines, milestones, and scope. Keeping stakeholders informed and engaged. Keep schedule on track, translate communication between dev team, Infrastructure team, PMO, and stakeholders.· Scrum Master implementing Agile ProcessesScrum ceremonies, sprint reports, and process management. Protect development team from unnecessary meetings and admin time.· Jira management and integration with PPM Project PlaceKeeping clear communication between multiple systems, ensuring PMO and executives have most recent KPI reports and key metrics. Show less