OLUWAFEMI OGUNDIPE, MCFP,CPFM

Experience

• 

  Mr Biggs (A Division of UACN)

  Jan 2001 - Jan 2012

  Managed stock and asset maintenanceAchieved daily production targets at agreed costsEnsured team alignment with productivity and quality goalsMonitored and managed product performance Resolved problems relating to the ordering, receiving, and distribution of materials by contacting requisitioning and regional departments.Planned space allotments for supplies and materials.Received, inspected, and counted incoming supplies and materials, determining whether supplies received were in satisfactory condition.Determined the quantities of stock needed to replenish departments' supplies.

  • Restaurant Manager

    Jan 2008 - Jan 2012

  • Storekeeper

    Jan 2001 - Jan 2011
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  Eat ‘N’ Go Limited

  Jan 2012 - Jan 2015

  Coached team members on improving customer serviceCommunicated quality control scores and customer complaintsManaged food cost, paperwork, training, promotions, and schedulingSolved problems and resolved conflicts for team members and customers.Monitored customer service levels and implemented necessary changes to improve customer satisfaction.Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.Set sales targets and budgets for team leads and employees to follow.Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.Tracked store inventory and ordered new products to prevent shortages. Show less

  • General Manager

    Jan 2014 - Jan 2015

  • Assistant Store Manager

    Jan 2012 - Jan 2014
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  Eat ‘N’ Go Limited

  Jan 2016 - now

  Business Operations: Manages all aspects of Cold Stone stores in the region, ensuring smooth functioning and profitabilityFinancial Management: Oversees the annual budget for the entire region, including setting targets, monitoring performance, and controlling costsSales & Performance: Drives sales growth by setting targets, monitoring store performance, and implementing sales strategies across the regionNew Store Openings: Ensures new stores are opened efficiently and effectively, adhering to international guidelinesTraining & Development: Develops sales training plans for the region, coordinates their implementation, and tracks progressOperational Excellence: Focuses on continuous improvement by driving service excellence, cost control, waste reduction, and process efficiencySupport Services: Manages and improves the effectiveness of HR, IT, and Finance departments within the region, fostering collaboration between them and business functionsCompliance & Quality: Ensures all products and services comply with regulatory standards and maintain high qualityOperational Optimization: Plans, evaluates, and optimizes operations throughout the region to ensure efficiency and cost-effectivenessIn accordance with the goals and vision of the company, steers the ColdStone restaurant business sector toward profitable growth and expansionEvaluated the staffing levels within the region and recommended necessary action.In accordance with the goals and vision of the company, steers the ColdStone restaurant business sector toward profitable growth and expansionEnforced compliance with corporate policies and procedures. Show less Trained, coached, and disciplined staff to ensure operational excellenceConducted routine visits to ensure adherence to company standardsManaged financial accountability, reviewed reports, and ensured adherence to budgetCollaborated with General Managers to increase profitable salesSet performance goals for staff members and helped teams meet important deadlines.Notified employees of policy and procedure changes to promote overall compliance.Conducted employee evaluations and documented overall progress.Prepared reports to summarize operational results and financial performance. Show less

  • Regional Manager

    Jan 2021 - now

  • District Operations Supervisor

    Jan 2016 - Jan 2021
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  Eat'n'Go Ltd

  Dec 2021 - now

  Regional Manager

  Driving business growth, building high-performing teams, and delivering exceptional results are at the heart of what I do. With a proven track record of success, I've led the opening of over 35 stores across 13 states in Nigeria, cementing Coldstone creamery position as Nigeria's biggest Icecream brand.My expertise includes:- Strategic leadership and team development- Operational excellence and sales growth- Talent development and capacity buildingI'm passionate about adding value to great brands and leaving a lasting impact. Let's connect and explore opportunities for growth and collaboration Show less