Zina Sili

Experience

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  Argo advertising promotion

  Apr 2016 - Aug 2016

  Sales Promoter

  -Customer Engagement on behalf of national and global brands - Launches and communication of new Products and Services - Target-based sales development

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  Creace SA

  May 2016 - Sept 2021

  Portfolio: EKO, BP, Diageo, Estee Lauder Hellas, C.Dior International, Clarins Groupe International, Shiseido International and more - Developed, Managed & Oversee Key Accounts and Accounts: national, global, and public sectors Level - Proposed, Developed, Coordinated, and Implemented assigned business projects based on client requirements in Greek and English - Prepared proposals, reports, evaluations, budgeting, cost estimation/analysis, and presentations - Negotiation with suppliers for the best-delivered quality and cost of their businesses goods and services - Back office and data entry in accordance with the assigned Projects- Presentations of BTL Marketing Proposals & Strategies to the Marketing Teams, Commercial Managers, and CEOs of the Accounts - Training of sales and promotional teams in accordance with the represented Brand’s guidelines and constant development to meet set targets Show less

  • Account Executive

    Sept 2017 - Sept 2021

  • Sales Promoter

    May 2016 - Sept 2017
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  GoStudent

  Nov 2021 - Mar 2022

  Customer Success Manager

  - Managing the relationship with assigned customers, acting as an educational advisor, and helping with academic journey development of assigned customers (students)- Proactively consulting students and parents to understand any changes to their objectives, challenges they might have, and opportunities to advance the existing partnership- Supporting existing and new colleagues by helping to onboard and train them, as well as always exhibit GoStudent’s culture and values- Establishing effective working relationships to ensure excellent information flow and feedback on process, policy, and product changes that will affect team and customers- Achieving quarterly goals related to product utilization, customer satisfaction and loyalty, and increasing customer value, as well as proactively forecasting risks in achieving set goals and developing mitigation plans to minimize them- Localizing customer communication and adapting to internal processes, as well as nurturing close relationships with colleagues in the Sales, Marketing, and Tutor department- Retaining assigned customers with the highest churn risk and directly contributing to revenue - Effectively identifying customer’s problems and issues, maximizing the possibility for retaining a customer - Negotiating with customers and balancing GoStudents’ revenue target and the costs of retaining the customer Show less

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  Skroutz

  Mar 2022 - now

  • Principal International Success Manager

    Mar 2025 - now

  • Senior International Partners Success Manager

    Nov 2023 - Mar 2025

  • Senior Partners Success Manager

    Jul 2023 - Nov 2023

  • Partners Success Manager

    Mar 2022 - Jul 2023