Jeff Wilson

Experience

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  Kingdom Exteriors

  Jan 2003 - Jan 2004

  Marketing Manager
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  Audio Messaging Solutions

  Jan 2004 - Jan 2006

  Account Executive

  Employed for inside B2B sales, responsible for a module of accounts as well as cold calling new prospects. Utilized consultative sales approach, identifying clients’ needs and presenting how our service could help clients achieve sales goals. •Developed solution and valued-based written proposals for clients•Successfully negotiated and executed multi-location contracts, significantly increasing revenues•Generated nearly $200K in annualized revenues in first year

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  Business Audio Source

  Aug 2006 - Feb 2021

  Founder/Owner

  Launched, own and operate a company providing custom scripted (MoH) message on-hold programs for companies to engage callers on hold, promoting the clients’ brand and enhancing the caller experience to drive customer satisfaction and loyalty. Built company from inception to over 200 clients, managing every aspect of the company from sales/marketing to production. •Successfully negotiated and closed new business with multiple enterprise level companies, including Fox News, John Thomas Financial, Toyota, Pennsylvania Yellow Pages and 70 Verizon Franchise stores•Contracted with MBM Music in Manhattan, NY, To develop and provide customized music on hold and auto attendant greetings incorporating the company’s top music artists, like Ayo, Nikki Beach and Prince, for the background music•Developed multiple websites and landing pages to market to specific niche prospects•Successfully negotiate and execute 12 to 36 months contracts to grow recurring revenue •Self-learned web development, and (SEO) Search Engine Optimization for marketing and lead generation•Use consultative approach to highlight solutions for effectively leveraging time spent on hold boosting clients’ phone image while promoting new services and add-ons to generate more sales for clients •Received dozens of client testimonials touting the quality value and excellent personal service•Responsible for overseeing every aspect of production from gathering copy, coaching writers, editing scripts, client approval, directing voice talent and handling all post production and integration to ensure a flawless installation•Developed an informational automated email series with a free MoH production download and to groom likely prospects into customers Show less

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  Wireless Communications, Verizon Premium Retailer

  Jul 2013 - Nov 2014

  Store Manager

  Initially employed as sales rep and quickly excelled, mentoring and training two novice sales reps on basic sales and closing techniques. Product line focused on smart phones, accessories, tablets, broadband and serving as a Comcast reseller. •Based on performance promoted to store manager within 30 days and over the next six months, more than doubled store’s key performance indicators (KPIs)•Achieved top performance in KPIs for phone accessories and insurance leading the region of 16 stores•Hired, trained, coached and conducted employee performance reviews to assess and motivate employees driving store sales•Recognized by ProtectCell as the number one rep by attachment rate and presented with a cash bonus •Requested by Regional Director to travel district-wide to train employees on how to increase the attachment rate of ProtectCell insurance plans Show less

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  T-Mobile

  Dec 2014 - Mar 2016

  RSA
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  Atlanta Area Window and Door

  Feb 2021 - now

  Floor sweeper