Brittany Hill

Experience

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  Unicare Life & Health Insurance

  Apr 2000 - May 2002

  Entry Level Data Entry Processor II

  Key in medical insurance claims using the CCFE(common claims front end) systemLevel II indexing, data entry HCFA's, super bills, HCFA's and super bill's repricing(Customer Advocate I)Answered a minimum of 75-80 incoming calls a day in reference to medical insurance billing, and paymentMedical benefits, lifetime maximum, claims filing limit, deductible, and member total out-of-pocket per cal/yr. EOB explanation, claims payment information, member responsibility etc. **completed Kaset training class which helps to improve your customer service abilities and how to manage stress levels. Show less

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  Blue Cross Blue Shield

  Nov 2002 - Dec 2006

  Blue Card written customer advocate II)Received incoming provider appealsRespond by phone/letter advising claim processing statusSend EOB's, fax, print, pull medical records, and contact other BCBS home plansTransfer inbound provider/member calls out to dedicated areas for assistanceNF01, 02, 03 Sirfs*system used Novell, Siebel, Dashboard, IMNU, PCIN, NMFE, GMCD, GMNU(Blue Card Phone customer advocate III)Under supervision I worked on the phone all day in a call center taking inbound callsAssisting members and providers by responding to telephone and written inquiries in a prompt, accurate and objective mannerConducted research spending 90% of scheduled time on the phone according to business need.One-on-One new customer advocate training Show less

  • Blue Card Written Customer Service Representative

    Apr 2003 - Dec 2006

  • Medicaid Data Entry Processor

    Nov 2002 - Apr 2003
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  Urology Clinics of

  Oct 2007 - Jun 2008

  IV Customer Service Representative

  patient insurance and verify benefits for services rendered in the office of a specialist consisting of specialists office visit including labs, x-rays, cat scans, medical injections and office surgical proceduresContact patients primary care physicians requesting referrals for patients who have HMO, and POS policiesComplete and fax all provider schedules for the next day service which includes services and payment informationUpdate patient information in the local system

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  Careington International Corporation

  Aug 2008 - Nov 2010

  Member Service Representative

  Answer incoming customer service telephone calls in a friendly, professional manner, provide accurate and prompt responses to customer inquiriesIdentify opportunities to sell, up-sell and cross-sell Careington's productsProvide problem identification and resolution, with proper escalation of calls as neededPerform other related duties as required and assigned: one-on-one training, claim processing, fax, email, etc.

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  Dillards dept store

  Jun 2012 - Jul 2013

  Sales Associates

  • Open/Close all children’s department registers• Request appropriate change • Merchandise • Look-up mid-orders• Mark Downs/Mark Ups• Assist each individual customer with purchases, returns, and locating items at other department store locations• Arrange different areas of the children’s department by size, color, and design

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  Transamerica

  Aug 2013 - Apr 2018

  POS Contract Services Rep

  Service customers and solicits sales of the organization’s products and services• Works on projects• Answers customer inquiries, resolves problems, promotes and sells company products & services to increase revenue.• Process customer request using Clarify and Future First systems

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  Tata Consultancy Services Limited

  Apr 2018 - Jan 2020

  POS Contract Services Specialist

  • Service customers and solicits sales of the organization’s products and services• Works on projects• Answers customer inquiries, resolves problems, promotes and sells company products & services to increase revenue.• Process customer request using Clarify and Future First systems

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  Private Comforting Hands

  Jan 2020 - now

  Caregiver

  private duty healthcare

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  Villagio Senior Living

  Jan 2020 - Feb 2020

  Med Tech

  Administer patient medicine, assist patient in day to day living needs

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  National Notary Association

  May 2020 - now

  Notary Public

  Signing Agent ID# 160703251