Sandra Anaya

Experience

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  Grupo Frescho

  Feb 2010 - Aug 2010

  Trainer/Teacher for an employment course

  Training courses for employees in the service sector.Mystery Shopper.Personal coaching aimed at developing skills at work.

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  AuPairWorld

  Jan 2012 - Jan 2013

  Childmider
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  Daa

  Jan 2013 - Jan 2014

  Food and Beverage Assistant
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  Giraffe Childcare

  Mar 2014 - Aug 2015

  Early Years Educator

  Being the leader of the classroom from babies to preschoolers.-To ensure a safe, secure and healthy environment for the care, safety and welfare of the children-Provide for the holistic needs of the children-Actively engage the children in developmentally appropriate learning activities to facilitate the potential development of each child.-Promote and help maintain an organised, clean, safe, well equipped and culturally sensitive learning environment-Observe and record children’s progress-To communicate effectively with children, parents and staff alike.-Meet established policies and procedures, creating an environment of best practice. Show less

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  Amazon Web Services

  Oct 2015 - Mar 2019

  Technical Customer Support Associate

  Cloud Computing evangelist and member of the Customer Service team.● Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.● Working with customers to understand how they use AWS services and providing valuable feedback to business and development teams.● Providing prompt, efficient, detailed, customer-oriented service to AWS customers.● Working with other customer support teams to ensure a consistent and high-quality level of support.● Acting as an advocate for our customers, reporting and acting on observed areas for improvement. Show less

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  Career Break

  Mar 2019 - now

  Full-time Parenting

  I decided to leave my job in AWS to focus my energy on caring for my kid full-time. As a single mother to a 4-years old, it was clear my kid needs extra support.Here is what I did during this break:-Embraced motherhood with open arms.-Gained new skills in empathy and compassion.-Learned the importance of adaptability and how to pivot to meet ever-changing needs.