Conor Hall

Experience

• 

  Datapac

  Mar 2016 - Jul 2016

  Managed Services Engineer

  Datapac• Two different roles on datapac Support Team• Administrator answering customer phone calls along with an array of other responsibilities. • Managed Services Engineer.Administrator:• Learned a lot about the workings of the company and how the departments interlink• Experience acting promptly with Ransomware• Troubleshooting Internet connection issues• Updating tickets with customer information• Answering customer related queries • Troubleshooting Printers and Scanners• Troubleshooting Internet Connections• Using Autotask Ticketing SystemManaged Services Engineer: • Autotask Ticketing System and AVG and Solarwinds N-able MS systems• Created a walkthrough for customers on how to roll back from windows 10• Rolling out new MS agents throughout organisation.• Monitoring Alerts• Actively call customers to ensure they are receiving support promptly when their network goes down. • Remotely checked backups daily on multiple servers for customers. • Removing viruses from desktops.• Trained how to use the new Managed Services system. This System was not familiar to most staff so the fact that I was trained to use this proved very beneficial to the team. Show less

• 

  Dell Technologies

  Jul 2017 - Jul 2022

  • Technical Support Engineer 2

    Jul 2019 - Jul 2022

  • Technical Support Engineer

    Jul 2017 - Jul 2019
• 

  Rubrik, Inc.

  Jul 2022 - now

  Senior Customer Success Engineer