Alan Gravlee

Experience

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  Grosslight Insurance, Inc.

  Jun 1998 - Jul 2011

  Network Administrator

  Key Contributions at Grosslight:• Implemented organization-wide projects with budgets up to $100,000, including complete company desktop replacement, new servers and upgrades to existing servers, and software upgrades for security and efficiency• Configured data backup systems and hardware redundancy to prevent data loss and downtime, configured archive systems & procedures, and supervised data storage and secure data destruction per HIPAA Privacy Requirements• Supervised complete CAT-5 rewiring during major building remodel; upgraded network to full gigabit speeds providing for greater user efficiency• Assisted in business migration to internet-based work, including upgrading internet connections from single DSL-line to dual T1 and integrating additional security• Continuously improved systems to benefit users’ productivity, including equipment replacement and network streamlining.• Assisted in implementing time-saving procedures, such as desktop imaging and faxing-from-the-desk, to reduce overhead and user downtime.• Maintain system uptimes exceeding 99% through planned preventative maintenance and structured upgrades• Negotiate purchases and service contracts with vendors• Provided user support for all employees at all levels• Created customized data analysis reports for all departments in areas such as client data filtering, employee tracking, mail list generation and financial data.• Wrote documentation for and assisted in the training for in-house procedures Show less

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  International Institute of World Discovery

  Aug 2011 - Oct 2012

  Founder and Executive Director

  A (much-delayed) sabbatical year. Required two years of planning and budget preparation beforehand. Involved both domestic and international travel. Gained numerous skills, especially in the areas of planning and working with other people in widely varying circmstances.Among the experiences gained: performed volunteer work with Habitat For Humanity building housing for low-income residents in Fiji. Expanded cultural understanding (important in today's globally-connected world). Continued to expand writing experience and photographic skills, taking thousands of photographs along the journey.Finished the travel recharged and refocused, ready to lend my multitude of skills to doing good work for my next position. Show less

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  Freelance Network Administrator & Technical Writer

  Nov 2012 - Jun 2013

  Founder

  * Researching industry trends* Participating in and learning about social media technologies* Lending technical assistance to non-profit organizations

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  Placer Nature Center

  Nov 2012 - Jun 2013

  Volunteer IT Consultant

  Consultant to Placer Nature Center for various technology needs, including:• Moving telephone system to VoIP system• Various hardware and software needs (networking, printers, etc.)• Website consulting

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  California Polytechnic State University-San Luis Obispo

  Jul 2013 - now

  Recent extensive experience at Cal Poly included consolidating, managing, and supporting access control systems across the Cal Poly Campus. Experienced with supporting a large customer base as well as working with multiple internal and external parties to provide services with high reliability and responsiveness.Electronic Door System ManagementManaged multiple door access systems for two colleges and multiple departments. Consolidated and streamlined several pre-existing systems from the College of Engineering, merging several into a single server environment for ease of maintenance. Performed daily tasks and analysis to maintain and improve system functionality for 250 door access points and approximately 10,000 users. Provided technical support for hardware and software, performed maintenance and updates, and coordinated support with both internal and external service providers. Supported department staff who accessed the system on behalf of their own department. Created new procedures to fulfill department needs while simultaneously working with those parties to move to a simpler, normalized support model. Consulted with IT leadership and service providers to ensure proper system design and technical execution. Wrote detailed process and procedural documentation in the ITS Wiki. Classroom & User SupportWorking as part of the Zone A team, supported classroom spaces, including summer classroom computer replacements. Supported faculty and staff with a wide variety of computer needs, including NAS management, day-to-day technical support, and systems access.IT CentralizationProvided assistance to centralize Cal Poly’s IT environment, including accounts, policies and procedures, and solutions to common support issues. Worked with fellow team members to assist them into the new post-centralization work environment. Show less Electronic door access systemsManaged access control systems for BCSM: 120 doors, 4,000 users on the Quintron AccessNsite System and AccessIt Universal. Similar duties as currently performed with ITS.Classroom supportSupported approximately 2,000 computers within the College. Deployed, set up, and maintained multiple computer lab and classroom environments. Maintained and updated software as well as managed the computers via active directory. Expedited summer updates and maintenance for labs and classrooms of up to 200+ computers.User supportExperience providing technical support for approximately 150 users with a wide variety of needs and technical abilities. Duties included working with faculty for instructional and research needs, department technicians to support scientific instruments, college administration, and department staff. Provided on-site organizational support during the initial COVID outbreak, assisting users with hardware and software issues during the shift to remote teaching.MigrationsCoordinated department migrations for EOL operating systems, including working with department technicians to source replacement equipment, retire equipment, or migrate software to virtual environments as needed. Over 150 computers involved. Show less

  • Information Technology Consultant

    Jul 2021 - now

  • Information Technology Consultant - Bailey College of Science & Mathematics

    Jul 2013 - Jul 2021