Steven Castillo

Specialist

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Westlake Village, California, United States

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Timeline
About me
Analytics Consultant and Innovation Program Manager @ Kaiser Permanente | ITIL, CSPO, Lean IT
Education
- Mt Sierra College
  2005 - 2008
  Bachelor of Business Administration - BBA Business Administration and Management, General
- Purdue University Global
  2021 - 2023
  Master's degree Business Administration and Management, General 3.98
  Activities and Societies: Golden Key International Honour Society The National Society of Leadership and Success Obtained the expertise to be a more effective business leader and the management, strategic, and critical thinking skills to take on challenging, high-level roles in competitive business environments.
Experience
- US Army
  Mar 1994 - Feb 2002
  Specialist
  Recognized as an expert in the specialized knowledge in communications and ensuring 15 soldiers under charge developed expertise in personal responsibilities and duties in the US, Germany, and Bosnia.
- Kaiser Permanente
  Jul 2000 - now
  Partner with department manager in creating and maintaining department documentation and liaison with support organizations. Provides analysis and reports for systems and team evaluations to improve performance. Develop staff assignments strategy to ensure requests were fulfilled promptly. Provide team support and coordinate significant system changes, day-to-day activities, and projects. Spearheaded self-service training for 50+ in-patient pharmacy staff members that reduced pharmacy incidents by 40%. Show less
  - Data Reporting and Analytics Consultant Sr / Program Mgmt
    Oct 2015 - now
  - Information Technology Operations Manager
    Jan 2010 - Oct 2015
  - Desktop Support Technician Lead
    Jul 2000 - Jan 2010
Licenses & Certifications
- Certified Scrum Product Owner (CSPO) Workshop
  Cprime Learning
  Jul 2019
- Product Management Journey
  Skillsoft
  Jun 2025
  View certificate
- Scrum Master
  Skillsoft
  Jul 2024
  View certificate
- IT Information Library Foundations Certification (ITIL)
  PeopleCert
  Jun 2019
  View certificate
- Track 2: Scrum Product Owner
  Skillsoft
  Feb 2025
  View certificate
- Lean IT Association Professional
  APMG International
  Nov 2017
  View certificate
- Lean Six Sigma Green Belt
  Thayer School of Engineering at Dartmouth
  May 2022