Saif Abuhazeem PMP® CSM®

Senior Customer Service Representative

2000 followers

Amman, Jordan

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Timeline
About me
Project Manager at Cisco
Education
- The university Of Jordan
  2009 - 2014
  Bachelor of Engineering (BEng) Electrical and Electronics Engineering
- Firas Al-Ajloni secondary school
  2008 - 2009
Experience
- Etisalat UAE
  May 2014 - Sept 2015
  Senior Customer Service Representative
  1. Providing technical support for customers over the phone for fiber optical services such as internet and for wireless networks such as mobile services. 2. Log cases whereas no possible solution can be done remotely, describe and troubleshoot technical problems. 3. Explain to the customers the problems they face with an understandable manner and provide them with the most suitable solution.
- Pivot Jordan
  Mar 2016 - Apr 2017
  Project Engineer
  1- Study and design photovoltaic systems for industrial and home projects on and off grid using Pvsyst, Sketchup and Autocad.2- Contact potential customers for PV systems and check if there is an interest3- Site implementation for PV systems.
- Mazen Dajani&Co
  May 2017 - Dec 2020
  Senior photovoltaic Engineer
  1- Study and design photovoltaic systems for industrial and home projects on and off grid using Pvsyst, Sketchup and Autocad2- Site implementation for PV systems. 3- Prepare cost studies and pricings.
- Smart City for Energy
  Dec 2020 - Jan 2022
  Senior Technical Sales Engineer
- AL TAYSEER For Trade & Ind. Investments Co. Ltd
  Jan 2022 - Nov 2022
  Senior Technical Sales Engineer
- Cisco
  Nov 2022 - now
  Project Manager
Licenses & Certifications
- Project Management Professional (PMP)
  Project Management Institute
  Oct 2020
- Data Landscape of GenAI for Project Managers
  Project Management Institute
  Sept 2024
  View certificate
- Certified Scrum Master
  SCRUM Framework
  Mar 2024
  View certificate
- Generative AI Overview for Project Managers
  Project Management Institute
  Jan 2024
  View certificate
Honors & Awards
- Awarded to Saif Abuhazeem PMP® CSM®
  Champion of Jordan in chess Royal Jordanian Chess Federation Mar 2012 I have been the youth champion of jordan in chess eight times and five in a row
- Awarded to Saif Abuhazeem PMP® CSM®
  Bronze medal in Arab chess championship Arab Chess Federation Aug 2007 i won the bronze medal in Arab chess championship held in Dubai as a representative of my country
Volunteer Experience
- Head Master
  Issued by Zenon on Aug 2011
  Associated with Saif Abuhazeem PMP® CSM®