Pramod Raveendran

Experience

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  SkyCity Entertainment Group

  Dec 2008 - Nov 2012

  - Supervision of shifts- Tactical up selling and yield management.- Managing hotel budget- Managing house bank- Maintaining supplier relationship- Co-ordinating with reservations to balance Room Grid and adjust Overbooking- Preparing Future Group Profiles- Tracking all Open Folios for pending group and individual payments- Implementing process improvements- Training and mentoring

  • Manager on Duty

    Aug 2010 - Nov 2012

  • Guest Service Representative

    Dec 2008 - Aug 2010
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  Tower Insurance

  Nov 2012 - Jun 2015

  Senior Customer Consultant - Sales and Service
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  Tower Insurance

  Dec 2017 - Sept 2020

  Reporting to the Performance and Analysis Manager, I manage, analyse and report on operational and project financials for the Technology division and the Enterprise Project Portfolio. This enables the Commercial Managers to provide Tower’s leadership team with insights and advice to help with better decision making, improve efficiency, effectiveness and developing new ways of working.Responsibilities: Provide advice when it comes to setting up financial governance around technology projects, expenses, Accounts Payable processes, standards and Operational reporting Enable Tower’s finance business partner to prepare budgets and forecasts Conduct Quarterly reforecasting for Technology BAU Ensure clear visibility and understanding of the progress against financial targets Simplify Technology month end processing and reporting Analyse and provide insights on Technology divisional expenses and Tower project portfolio.Achievements: Led the FY20 planning for the Finance division with minimum support, delivered the plan on time and within baseline budget guidance circa $14 million Assumed responsibility for Tower’s Transformation Programme financials including a redesign to ensure robust controls and transparency, enabling programme sponsors to meet their budget circa $48 million Significantly improved the quality of financial data sourced from Technology, by completing an extensive review of various root processes spanning Technology, Finance & HR and consequent data cleansing within. Further worked closely with stakeholders to setup new control and measures to maintain the discipline going forward. Improved Technology forecasting, accounts payable, accrual and prepayment processes to improve accuracy and consistency of expense reporting, consequently giving more transparency and insights for Technology stakeholders to manage their expenses. Show less Reporting to the Head of IT Solutions my role encompassed Technology Division as well as a $48million Transformation Programme ( Simplification programme involved 7 major projects most significant ones being Insurance stack replacement, Digital Self Service, Unified Communications, Cloud Enablement and Data Migration).Responsibilities: Setup governance to manage programme artefacts, schedule, registers and calendars Setup Programme Financial Governance for recovery and recharge of internal and external Technology resources, accruals, divisional FTE, divisional expenses forecasting, programme transitional expenses forecasting etc. Run small to medium projects as required Engage with various stakeholder to setup infrastructure for the Programme to run efficiently Provide advice in setting up financial governance and manage overall programme financials Ensure project managers are on boarded and use Tower framework effectively Monitor project workbooks and folders for standards and framework adherence Analyse and provide weekly reports on demand/supply gaps across Technology, FTE reporting and Resource Utilisation Manage end-end lifecycle of projects and Technology division invoices Record minutes and actions of all meetings related to the programme Show less Projects CompletedPhysical Security - Pacific (July 2018 to Dec 2018)Implemented surveillance systems and alarms across 7 countries in Pacific, this involved working with multiple vendors, varying timelines and requirements.Time Sheeting replacement (May 2018 to July 2018)To find a suitable solution in the form of an off the shelf SAAS product or explore the possibility of reviving our current tool which was nearing its end of life.BPM Project (Simplification) (Jan 18 – Apr 18):Initiated the BPM project including undertaking the preliminary analysis to assess Tower’s maturity for a process centric approach with BPM as its cornerstone.Process Mapping and Service Design (Jan 2018 to May 2018):Delivered new business process mapping across Tower’s customer lifecycle along with identifying internal and external pain points and customer touchpoints using the BPMN 2.0 methodology. This involved managing a Service Design vendor to complete the future state process modelling. Followed by setting up governance to maintain them going forward. Show less

  • Financial Analyst

    Mar 2019 - Sept 2020

  • Programme Management Office Analyst

    Jul 2015 - Mar 2019

  • Project Manager - Various

    Dec 2017 - Dec 2018
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  OSS Group Ltd

  Oct 2020 - now

  Information Technology Service Delivery Manager