William Prather

Experience

• 

  CityStar Group Inc

  Jun 2002 - Aug 2004

  Technical Support Representative

  Frequently helped customers with a wide variety of issues to improve customer loyalty

• 

  Adelphia Communications Corporation

  Jun 2005 - Sept 2005

  Customer Service Representative Tier 1

  Maintained a customer satisfaction rating above 95 percentMaintained excellent statistics for key metrics of customer service

• 

  The Church of Jesus Christ of Latter-Day Saints

  Oct 2005 - Oct 2007

  Volunteer Representative

  Tegucigalpa, HondurasHandled finances for the organizationOversaw efforts of as many as 18 other representativesTrained other representatives

• 

  Deployments and Networking LLC

  Nov 2007 - Oct 2008

  Technical Field Engineer

  Implemented and improved practices that allowed employer to employ only 2 workers instead of 5 with a savings of over $800 per storeWorked with management to replace IT equipment in 25 Home Depot stores in West and Northwest U.S.

• 

  Brigham Young University

  Apr 2008 - Apr 2011

  Computer Specialist

  Assisted in implementation of policies to better manage company assets which reduced erroneous information in accounting systemMaintain a customer satisfaction rating of 99 percent

• 

  Pacific Northwest National Laboratory

  Apr 2011 - Oct 2013

  I worked heavily with System Center Operations Manager and Orchestrator to automate remediation tasks and integrate with in-house applications. I also started working with Configuration Manager, Service Manager and Virtual Machine Manager,I also performed general systems administration tasks, worked on deployment of Hyper-V, managed VMware View, and worked on improving our cyber security. Windows system administration PowerShell scriptingVMware View administration

  • IT Engineer

    May 2012 - Oct 2013

  • System Administration Intern

    Apr 2011 - Apr 2012
• 

  Microsoft

  Nov 2013 - Nov 2014

  Premier Field Engineer

  I provided guidance on deployment, configuration and customization of System Center Operations Manager and System Center Orchestrator for Microsoft customers in the US public sector.

• 

  Pacific Northwest National Laboratory

  Nov 2014 - now

  I manage a team of engineers responsible for all client endpoints at the organization. In addition to management of hardware, provisioning and patching on Windows and Mac, we manage the policies for mobile devices at the lab. The team is also responsible maintenance and operations of our vulnerability scanning infrastructure. I develop custom PowerShell scripts and modules for IT operations from servers to clients. I am always looking at how to improve our processes and where we can automate to make things smoother. I also am part of ongoing efforts to migrate our on-premises infrastructure to Azure.

  • Information Technology Team Lead

    Feb 2023 - now

  • IT Engineer

    Nov 2014 - Feb 2024