Gabrielle Finnegan

Gabrielle finnegan

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location of Gabrielle FinneganManchester, England, United Kingdom
Followers of Gabrielle Finnegan409 followers
  • Timeline

  • About me

    Junior Software Engineer at Cronofy

  • Education

    • The university of manchester

      2014 - 2018
      Ba (hons) in spanish and chinese foreign languages and literatures, general 2:1

      Activities and Societies: Participated as part of Manchester Raise and Give (RAG) society in my second year, helping to organise a range of fundraisers and charity events.

    • Nanjing university

      2016 - 2017
      Bachelor's degree - as part of year abroad chinese language and literature 1st

      Activities and Societies: International Society, Chinese to English meet ups, Teaching English to students, Badminton I attended Nanjing University as an International student for the 2nd semester of my 3rd year Residence Abroad. I studied Chinese language but also attended some unaccredited classes which focused on Chinese literature, specifically Chinese poetry.

  • Experience

    • Key travel

      Aug 2018 - Jul 2020
      Hotel product executive

      -Managing all billback bookings that were made by our business clients and resolving any payment or satisfaction issues that may occur on trips. - Supplier relationships management (with large suppliers such as Expedia and Booking.com) to ensure any incentives, brand awareness events and future projects were running smoothly.- Analysing data on PowerBI and excel to benchmark current available rates and negotiate new contracts for the upcoming year with hoteliers. -Running training sessions with agents and liaising with our finance department to invoice and investigate invoicing queries. Show less

    • Safetyculture

      Aug 2020 - Jul 2023

      - 2nd and 3rd line technical support to troubleshoot bugs and provide practical solutions. - Use of Python, JSON and restful APIs to perform data changes for accounts. - Handle escalations and collaborate with engineers to identify larger impact problems. - Create internal technical documentation for processes - Develop support processes for products. E.g an escalation process for Sensor issues which is implemented globally in Support.- Coaching and team management of colleagues.- Troubleshooting of integrations using systems such as Zapier, PowerAutomate. Show less

      • Senior Support Analyst

        Jul 2021 - Jul 2023
      • Support Analyst

        Aug 2020 - Jul 2021
    • Cronofy

      Jul 2023 - now
      • Junior Software Engineer

        Jun 2024 - now
      • Support Engineer

        Jul 2023 - Jun 2024
  • Licenses & Certifications

    • Automation pro ii certificate

      Workato
      Aug 2022
      View certificate certificate
    • Automation pro i certificate

      Workato
      Aug 2022
      View certificate certificate
    • Introduction to web development

      Code first girls
      Jul 2023