Experience

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  Key travel

  Aug 2018 - Jul 2020

  Hotel product executive

  -Managing all billback bookings that were made by our business clients and resolving any payment or satisfaction issues that may occur on trips. - Supplier relationships management (with large suppliers such as Expedia and Booking.com) to ensure any incentives, brand awareness events and future projects were running smoothly.- Analysing data on PowerBI and excel to benchmark current available rates and negotiate new contracts for the upcoming year with hoteliers. -Running training sessions with agents and liaising with our finance department to invoice and investigate invoicing queries. Show less

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  Safetyculture

  Aug 2020 - Jul 2023

  - 2nd and 3rd line technical support to troubleshoot bugs and provide practical solutions. - Use of Python, JSON and restful APIs to perform data changes for accounts. - Handle escalations and collaborate with engineers to identify larger impact problems. - Create internal technical documentation for processes - Develop support processes for products. E.g an escalation process for Sensor issues which is implemented globally in Support.- Coaching and team management of colleagues.- Troubleshooting of integrations using systems such as Zapier, PowerAutomate. Show less

  • Senior Support Analyst

    Jul 2021 - Jul 2023

  • Support Analyst

    Aug 2020 - Jul 2021
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  Cronofy

  Jul 2023 - now

  • Junior Software Engineer

    Jun 2024 - now

  • Support Engineer

    Jul 2023 - Jun 2024