Experience

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  Concentrix

  Apr 2014 - Mar 2015

  Senior technical support engineer

  Provided support to the product Symantec Backup Exec for windows servers for installing, configuring and troubleshooting.Understanding the issue of the customers and taking remote session of the customer’s server and resolving the issue.Supporting configuring and Troubleshooting the issues with the backup, Restoring and storage devices like RDX disk cartridges, Robotic tape libraries , Network Allocated Storages(NAS) and Storage Area Network(SAN).Understanding the Infrastructure(virtual machines, physical machines and server roles) and needs of the customer and providing valid support to the customers.Maintaining the call back time POA(plan of action) and documenting the cases according to the client requirements Show less

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  Sify technologies limited.

  Mar 2015 - Jul 2017

  Systems engineer l2

  3 Years of IT experience as System Engineer L2 for EMC Networker, Symantec Netbackup, DELL Netvault and Symantec Backup exec for hetrogenous environments.Technical support for Symantec Backup Exec as Tier 2 engineer and provided support for Global ClientsGood troubleshooting and analytical skills with capacity to identify and assess problems and provide the relevant solutionsReady to accept challenges and succeed objectives.Able to provide esteemed service for our clients by daily nonitoring and troubleshooting backup issues to meet SLA Provided backup support for Data Center migration which includes SAP,DB and File servers using the tool EMC Networker for our client Show less

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  Travelex

  Jul 2017 - Sept 2019

  Technicala analyst
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  Commvault

  Oct 2019 - Jun 2023

  Technical specialist
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  Tata consultancy services

  May 2021 - now

  Senior engineer and sme

  Implementation specialist