Experience

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  Office national des aéroports

  May 2014 - Aug 2014

  Ground staff ( help desk)

  -Helping to guide and direct passengers and CMN airport Customers within the Airport and its facilities-Acknowledging customer issues and resolving their problems quickly and efficiently-Greeting customers and offering them assistance where possible.

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  Aiesec

  Feb 2016 - Jan 2018

  -Managing 3 National Conferences "Kick off" /"Natco" /"NLDC" where we launched Partnership to AIESEC network by showcasing opportunities and highlighting company values, inviting foreign entities to build a long life MC2MC relations and creating more LC2LC projects aligned with the UN 17 SDGs-Managing regional event "SPEAK UP" a competition about the art of public speaking First and the second edition with 10 candidates and 150 delegates in the first edition and 300 delegates in the second edition.-Recruiting and transition of the OCP and the OC team-Creating and tracking of the conference project plan-Keeping communication with the agenda manager and the chair before and during the conference-Finding the conference venue and transportation of the delegates-Reporting on the progress of the conference to the MCVP Finance & Legalities-Creating the report after the conference and highlighting lessons learned to implement best practices in the future Show less -Checking the needs of each department and working where to find the right talent for the right department -Working on the recruitment plan, days, and activities to be done to make it easy to select the right person -Allocating the newbie to the right department that will enable them to learn and give their best so we can have a win-win-Coaching the newbies after their allocation and making their induction as smooth as funny as possible -Tracking the performance of each member and being as close as possible to each one of them to make sure that each talent is in the right place performing as well as becoming the best version of themselves.-Creating activities frequently for the whole entity to keep the motivation and the energy high Show less

  • Conference Manager /Event coordinator

    Jan 2016 - Jan 2018

  • TM manager

    Oct 2016 - Dec 2017

  • IR Manager

    Feb 2017 - Aug 2017

  • Team Leader Delivery IGV

    Feb 2016 - Sept 2016
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  Qatar airways

  Jan 2018 - Jul 2019

  Cabin crew

  -Attending pre-flight meetings to understand each Flight Attendant’s duty and position during the flight.-Checking the cabin and sbefore taking-off, enforcing safety and security regulations.-Demonstrating the safety procedures professionally.-Manage First Aid and safety emergency situations calmly and efficiently.-Upholding the company's high standards by providing passengers with a service that far exceeds their expectations.-Monitoring the cabin frequently throughout the flight.Providing personalised assistance to passengers with special needs, such as people with disabilities, children and the elderly.-Maintaining composure and assisting passengers during emergencies.Supplying in-flight entertainment to passengers.-Make sure passengers enjoy ultimate comfort and safety during their time onboard the aircraft. Show less

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  Exness

  Oct 2019 - Mar 2020

  Hr & admin executive

  -Searching for and managing vendors-Managing the office of 250 people-Managing newcomers and building communication with them, making them feel welcome and helping them-Helping to build and maintain company culture within the office-Managing employee feedback on office & admin performance and troubleshooting

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  Zumba

  Nov 2019 - now

  Zumba instructor
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  Freelance

  Apr 2020 - Nov 2021

  Personal assistant

  -Reminding the manager/executive of important tasks and deadlines.-Typing, compiling and preparing reports, presentations, and correspondence.-Handle requests and queries appropriately.-Managing databases and filing systems.-Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.

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  Baker hughes

  Mar 2021 - Jan 2023

  It support specialist

  .Field incoming help requests from end users via chat, telephone, and e-mail in a courteous manner.· Document all pertinent end user identification information.· Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.· Record, track, and document the help desk request problem-solving process.· Apply diagnostic utilities to aid in troubleshooting.· Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.· Identify and learn appropriate software and hardware used and supported by the organization.· Develop help sheets and frequently asked questions lists for end users. Show less

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  Jama.kl

  Feb 2023 - May 2023

  Promoter-sale assistant
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  Pampas bintang ceylon

  Aug 2023 - Oct 2024

  Public relations event manager

  -Develop and implement comprehensive PR strategies to build and maintain a positive brand image.-Act as the primary spokesperson for the restaurant, handling all communication-Conceptualize, plan, and execute a wide range of events, including corporate functions, private dining experiences, and promotional events.-Collaborate with clients to understand their event needs and ensure seamless execution from start to finish.-Coordinate with vendors, suppliers, and internal teams to ensure all aspects of the event meet the highest standards.-Coordinate with vendors, suppliers, and internal teams to ensure all aspects of the event meet the highest standards.-Design and implement digital campaigns that align with PR objectives.-Monitor social media channels and online reviews, engaging with customers to build a strong online community.-Conduct in-depth analysis of customer service data to identify trends, areas for improvement, and opportunities for enhancing customer satisfaction. Show less

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  Marookha

  Dec 2024 - now

  Manager

  Oversee daily operations of a women-only space to ensure smooth functionality.Create SOP, and checklist for smooth daily operation.Plan and manage private events tailored to client needs.Coordinate and execute restaurant events to enhance customer engagement.Handle events related to the restaurant's expansion, catering to both men and women.Collaborate with teams to ensure seamless event execution and alignment with goals.Manage budgets, contracts, and performance metrics for events and operations.Conduct in-depth analysis of customer service data to identify trends, areas for improvement, and opportunities for enhancing customer satisfaction. Show less