Experience

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  Discover financial services

  May 1999 - Sept 2000

  Systems analyst - finance department

  Automate and maintain finance department processes using Microsoft applicationsDocument procedures and train usersInstall software applicationsHardware and Software inventory controlDepartment intranet web site design, development, maintenance

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  Sargento foods

  Jan 2001 - now

  Develop a plan for ITAM (Information Technology Asset Management) using industry standards (IATAM and ITIL). Asset Management of software licenses, maintenance/support contracts, lease agreements, license assessments/vendor audits, computer systems and peripherals, printers, mobile devices, servers, network telecommunication and security equipment, other tangible IT assets. Asset acquisition (lease or purchase). Inventory management - Evaluate, procure, allocate, track, report, dispose. Monitor and regularly maintain IT asset base for complete and accurate attributes. Show less Lead and direct the day-to-day work, tasks, and project assignments of the PC technicians at the IT Support Center. Monitor call volume to adjust schedules and duties to meet service levels. Provide a high level of customer service and anticipate customer needs. Work with the team to resolve computer desktop incidents as well as find technology solutions for the work force. Procure and manage computer assets, review software license compliance, write technical documents, manage upgrade projects. Respond to off-hours service calls. Conduct and write performance appraisals.Lead by example and exceed expectations. Show less

  • IT Asset Manager

    Aug 2016 - now

  • Supervisor - End User Support

    Jan 2001 - Jul 2016