Experience

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  Kalinga-apayao state college

  Jan 2003 - Mar 2003

  Instructor

  • Conducted English subject to college students.• Prepared course materials such as syllabi, homework assignments, and handouts.• Initiated, facilitated, and moderated classroom discussions and brainstorming sessions.• Evaluated and graded students' class work, assignments, and papers.

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  Bureau of fisheries and aquatic resources

  May 2003 - Oct 2003

  Information officer

  • Made press releases for media publications.• Drafted, prepared, and edited newsletter. publication Attended seminars and workshops as bureau representative .• Assisted in secretarial jobs i.e. receiving incoming and outgoing communications.

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  Sykes philippines

  Jan 2004 - Feb 2006

  Customer service representative

  • Handled customer’s problems arising from various products supported. • Provided first line voice customer service.• Accepted inbound calls. • Received transactions from users regarding customer service or related needs based upon the scope of support provided by the contract to Sykes’ clients. • Demonstrated a strong customer service orientation and took responsibility for follow-up to ensure customer needs and expectations are satisfied. • Determined appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. • Maintained proficiency in programs, products and/or platforms assigned and is accountable for providing a response to the customers of our clients. • Followed prescribed problem resolution procedures. • Handled customer’s product usage questions. • Communicated with team manager, team members and other teams regarding problems, solutions and trends and communicated with co-workers to research problem and find solution. Show less

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  Tgk-asia consultancy services

  Feb 2006 - Feb 2007

  • Responsible for the supervision of staffs within the customer service department • Supervised and monitored queue on agent status during shift • Ensured adequate staffing support in coordination with Resource Management • Helped handle overflow calls for inbound and outbound (sales) • Helped Human Resource Department in sourcing, screening, interviews and assessments of applicants to match clients’ job specifications and requirements. • Assisted in inbound / outbound calls

  • Shift Supervisor

    Feb 2007 - Feb 2007

  • Tier 1 Officer

    Feb 2006 - Feb 2007
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  Dhl supply chain singapore

  Dec 2007 - Dec 2009

  Logistics customer service agent

  • Liaised with freight forwarders and customers to ensure timely and cost-effective deliveries. • Assisted in escalation and/ or provide solution to inbound/outbound shipment discrepancies. • Prepared invoices for shipments.

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  Intercall singapore pte ltd

  Mar 2010 - Dec 2011

  Conference administrator / scheduler

  • Responsible for facilitating event audio/web conferences of major global companies. • Handling of customer enquiries and conferencing registration.

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  Intercalll singapore pte ltd

  Jan 2012 - Jan 2013

  Senior conference scheduler

  • Motivated and coached employees to meet service, sales, and repair goals.• Maintained attendance details, tracking absences as they occur. • Responsible for scheduling/planning operators to facilitate event audio/web conferences for Australia and Asia Pacific support Responsible in maintaining the daily, next day and future schedules for the event delivery team. • Assisted with timely administration breaks and lunches to production employees as well as shift releases to maximize efficiency while continuing to meet client goals. • Completed daily handovers with multiple departments on global scale. • Participated in activities associated with a variety of departmental projects as assigned. • Responsible for forecasting expected volume of event services for the coming week. Show less

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  Highview wilson childcare centre

  Sept 2023 - Dec 2023

  Placement student

  • Observed and documented children’s behavior and interactions in the learning environment. • Assisted in the preparation and implementation of ageappropriate educational activities. • Fostered positive relationships with children, families, and other team members. • Contributed to creating a safe and inclusive play-based learning environment.

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  Tamarack west outdoor school

  Jan 2024 - now

  Placement student

  • Encourages children to be intuitive in exploring the outdoors. • Observes and documents children’s behavior and interactions in the learning environment. • Assists in the preparation and implementation of ageappropriate educational activities. • Fosters positive relationships with children, families, and other team members. • Contributes to creating a safe and inclusive play-based learning environment.