Experience

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  Cleveland state university

  Sept 1996 - Mar 2011

  Developed and maintain recruiting networks and relationships with various colleges, career centers and talent pipeline for international talent. Managed 30+ agent contracts, billing and recruitment pipeline. Increased applications and enrollment by 10%. Developed weekly recruitment activity reports for departments, participated in weekly/monthly recruitment calls with department chairs, and provided support to Deans. Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Worked with marketing department to launch and manage promotional activities and campaigns. Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments. Communicated best practices among on-site and external personnel to align efforts and goals. Show less foreign student credentialsActs as Designated School Officer (DSO) for the Department of Homeland Security Troubleshoots PeopleSoft questions regarding admissions for CSU departmentsTrains students to answer telephone and to assists with in-person contacts.Organized and set up Training Flow Charts and Manuals for all functions and operations relating to International admissions, International Student Advising, International Student Services, and Study Abroad.Trains in use of People Soft, procedures for department, creating and loading filesInitiates, creates and updates training file for student workers; enabling students to understand flow of information and material in admissions process.Operational knowledge of budget payments, purchase requisitions, and payrollAct as liaison with other colleges, universities and community institutionsServes as initial contact person for International AdmissionsAdvised international students with university admission requirements Show less Maintain accurate admissions records Participation in student recruitment such as Online College Fair and counseling students at the English Language School with admissions assistance.Evaluate foreign transcriptsSet up application fee deposit procedures Design an International admissions training manualCalculate e-mail requests and phone journals by daily amount received and monthly printoutsAlso train student workers and graduate assistants to work with PeopleSoft and Lotus NotesAdvised international students with university admission requirements Budget reports, electronic and paper submission of purchase orders, payroll, payments, and reimbursements. Show less

  • International Admissions Specialist

    Jul 2005 - Mar 2011

  • Secretary

    Oct 2003 - Jun 2005

  • Clerical Specialist

    Oct 1999 - Oct 2003

  • International Admissions

    Sept 1996 - Oct 2003
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  International admissions; office of international admissions and college of graduate studies

  Mar 2011 - Sept 2013

  Manager

  Achieved 100% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment. Served as Subject Matter Expert and main point of contact for recruitment, marketing, and evaluation of international talent. Tracked candidates through all phases of the recruitment process.Provided management with feedback regarding employee performance and training needs.Communicated best practices among on-site and external personnel to align efforts and goals.Established and maintained positive work environment to enhance retention and productivity.Reduced workflow inconsistencies by recruiting and hiring capable staff members. Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments. Recruited and developed marketing plans for overseas travel to attract international talent Cross-trained existing employees in order to maximize team performance. Built and utilized reporting systems to keep customers and management in loop with latest information.Sourced additional resources and staff to meet timeline demands. Analyzed projects to determine resource requirements and procured necessary equipment and software. Aligned office departments and increased inter-department communication and data sharing. Compiled training handbook and related course materials. Wrote training manuals for all employees according to strict company guidelines and office protocols. Trained and mentor of 3 new personnel hired to fulfill various roles.Coordinated workshops for employees to better understand the recruitment mission, streamlining daily activities and aligning worker and company priorities. Show less

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  Cleveland state university

  Sept 2013 - Dec 2019

  Manager, international student services sevis coordinator

  Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions. Trained and guided team members to maintain high productivity and performance metrics. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Expanded cross-functional organizational capacity by collaborating with all campus department about retention and common goals. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Maximized performance by monitoring daily activities and mentoring team of 2 associatesProvides immigration advisement services to CSU international students including face-to-face counseling, group advisement and liaison with other CSU departments and external regulatory agencies. For the entire CISP staff, responsible for monthly and semester-based report generation and data analysis related to international student academic progress.Manages CISP website, data management and E-communications needsParticipates in recruitment efforts of the Center. Interacts professionally with all internal and external customers using strong interpersonal skills. Show less

• 

  Amazon

  Apr 2020 - Jul 2020

  Workforce staffing

  • Serves as the lead to pre plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands and fill on-time. Completes post-event audit of event and communicates event metrics to staffing leadership• Meets critical deadlines for initiating background screening and completing drug test process to achieve labor orders• Ensures 100% compliance for work authorization documentation for associates• Consults with applicants on the best match for their desired position and available opportunities in Node• Guides applicants through the hiring process in accordance with Amazon’s policies and procedures• Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, and/or Drug Test Administrator• Serves as the lead to pre plan, execute, and audit New Hire Orientation (NHO) (proctored) or (virtual). Communicates and coordinates with site HR and Operations Leadership team for proctored NHO greeting. Completes post-even audit of proctored NHO event and communicates event metrics to site and staffing leadership• Utilizes Applicant Tracking System to move candidates through the application process and updates appointment arrival status for NHE or NHO• Initiates Candidate onboarding and matching them to the proper requisition Show less

• 

  Oriana house, inc.

  Jan 2021 - Feb 2021

  Recruitment assistant

  Contract Work through Superior Staffing• Prints and reviews resumes emailed to the Recruitment Mailbox daily.• Reviews applications/resumes for potential interviews and/or hires in accordance with by Agency objectives.• Logs, sorts, and files applications for current and future employment needs.• Pre-screens candidates via scheduled phone interviews using standard department questions. Completes an average of 25 to 30 phone interviews per month.• Schedules and conducts first employment interviews weekly as required by current number of open billets to ensure a steady flow of candidates. Completes an average of nine (9) to twelve (12) first interviews per month.• Reviews social network sites (e.g., Facebook) for inappropriate media/posts/pictures of prospective employees.• Conducts preliminary on-line background check through designated third party contracted provider and court websites as outlined in job manual. Investigates convictions thoroughly and documents same.• Accurately conducts and thoroughly documents three (3) reference checks, in an attempt to ascertain applicants' positive or negative overall work history, within seven (7) work days, prior to offer of employment.• Sends completed federal waivers, acknowledgement receipts, and fingerprint cards to the HR Specialist in an accurate and timely manner.• Schedules and conducts second interviews. Ensures accurate completion of necessary paperwork (e.g., Letter of Employment, signed job description, I-9, Education Waiver, essay, etc.). Sends applicant to designated lab for UDS or conducts UDS in accordance with Agency policies and procedures for candidates that do not have transportation to lab. Show less

• 

  Keller williams greater metropolitan

  Feb 2021 - now

  Realtor
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  Nesco resource

  Feb 2021 - Jul 2021

  Commercial recruiter

  Source resumes to establish candidate poolsRecruit and interview qualified candidatesMatch candidates with appropriate opportunities and submit to the clientsSupervise contract employee activitiesBuild candidate and client relationships through extensive interaction and diligent follow upWrite job descriptions and post job adsNegotiate and present employment offersAssist with payroll, unemployment and worker's compensation as neededProvide administrative and other branch office support Show less

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  Progress rail, a caterpillar company

  Jul 2021 - now

  Hr manager