Experience

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  A|x armani exchange

  Jun 2006 - Jul 2008

  Retail sales
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  Eat & go instanbul

  Sept 2008 - Sept 2009

  Stock manager
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  82nd airborne division, u.s. army

  Sept 2009 - Aug 2014

  Operations specialist, infantryman squad leader, team leader

  • Trained and supervised incoming personnel/ processed outgoing personnel • Attended and completed BLC (Basic Leaders Course)• Weapons SME. Conducted exercises, training events at Platoon and Company Level to main-tain proficiency of soldier readiness (M4, M320 Grenade Launcher, SAW M249, M240B, MK19, .50 Cal MG, TOW ITAS)• Conducted classes and planed training events on battle formations• Maintained awareness of the wellbeing of soldiers• Successfully maintained daily update of Perstat (Personnel Status) report• Track and maintained all personnel on DTMS (Digital Training Management System)• Organized and delegated tasks of 80+ soldiers• Organized and participated in daily meeting with first line supervisors (Company Command-er/1SG) Show less

• 

  Growth360

  Mar 2013 - Feb 2019

  Special event coordinator

  - Plan, organize and contribute mastermind sessions with attendance of 50 to 200- Train, coach, counsel in the area of Leadership and Personal Development - Outsource in professional and monetary development - Oversight Development of Military Markets- Bilingual Trainer- Attended John Maxwell Leadership courses- Attended High Performance, Higher Return Seminars- Achieve operational objectives by contributing information and recommendations to strategic plans- Preparing and completing action plans- Social media & Networking- Implementing productivity, quality; resolving problems; identifying trends; determining system improvements Show less

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  Southern trust mortgage

  Aug 2014 - Jul 2015

  Front desk staff
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  Dell

  Jul 2015 - Sept 2016

  - In support of USACAPOC - In support of USACAPOC

  • VTC Coordintor

    Jan 2016 - Sept 2016

  • Client Services Tier 2 Technician

    Jul 2015 - Jan 2016
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  Ntt data services

  Feb 2017 - Dec 2018

  • Lead for 10 Technicians providing support physically and remotely to Major Command of ap-proximately 12,000+ Soldiers throughout the U.S along with our VTC Team. • Heavily involved in the decision making and process development to provide better services to the customers• Managed Active Directory Domain Controllers and create and/or modify Active Directory and Local Group Policy on 3 different networks (Classified/Unclassified) • Continued to manage 2 Conference Rooms scheduling for any VTC/Teleconferences including a conference hall with the capacity to provide training to 200+ soldiers/civilians at a time• Successfully provided VTC support for over 200+ VTCs, both Unclassified/Classified, as well as meetings and teleconferences via VoIP/Polycom.• Ensured connectivity for all VTCs along with visual production of slides through projectors or any other high-definition displays• Continued to provide administrative assistance and support for both Classified/Unclassified VTC Issues on both AMX/Extron VTC Systems and CISCO routers and codecs.• Managed/distributed workload, resolving grievances and complaints, developing perfor-mance plans, and counseling employees regarding their progress. Show less

  • BES10- Blackberry Server Manager

    Feb 2017 - Dec 2018

  • Senior Client Service Team Lead

    Feb 2017 - Jan 2018
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  The centech group, inc.

  Jan 2018 - Oct 2019

  Senior vtc engineer/lead (executive comms)

  • Directly support, while not limited to, the USACAPOC (A) Commanding General, Deputy Commanding General and Chief of Staff for any technical issues along with ensuring VTC/Teleconference connectivity using a Cisco DX80 VTC kit w/touch panel• Responsible for leading 3 VTC technicians in support of the Command Group• Provide technical support to all military and civilian VIPs (O-6 and above)• Continue to manage 3 Conference Rooms scheduling for any VTC/Teleconferences including a conference hall with the capacity to provide training to 200+ soldiers/civilians at a time• Successfully provided VTC support for over 200+ VTC meetings monthly, both Unclassi-fied/Classified, as well as meetings and teleconferences via VoIP/Polycom.• Assumed additional duties as an Enhanced Trusted Agent (ETA) - managed new/damaged to-ken request, pin reset, key recovery, token revocation and token suspension for access to both Classified/Unclassified Networks • Perform administrative support using active directory (Microsoft ADUC/MMC) on both classi-fied/unclassified networks, VPN, remote desktop, outlook, etc. • Perform daily administration of VMware ESXi hosts and vSphere 5.5 virtual servers running Windows Server 2008/2012 R2. Implemented Enterprise-wide security controls in accordance with latest DoD Policies. Show less

• 

  Jacobs

  Oct 2019 - Oct 2021

  • Manage over 4000 incidents per month including over 30 high priority outages per month for immediate resolution, coordinating quick response between 5 workcenters• Assist with the mitigation of issues where the solution is too costly or otherwise not feasible• Ensures customer complaints are resolved satisfactorily• Manage and route USASOC incidents by applying direct knowledge of USASOC information systems planning and analysis while overseeing operations and maintenance of existing inci-dents• Conduct regular trending analysis to identify shortfalls in enterprise ITSM processes or defi-ciencies in execution of current processes• Analyze incident trends and recommend corrective actions as neccesary• Reviews all Priority level incidents are handled in a timely manner and notifies the Government Service owner if any are languishing >30 days• Provide mediation between end users and technical staff when needed• Coordinate with section leads to synergize unique solutions to complicated issues. Show less

  • IT Project Manager

    May 2021 - Oct 2021

  • Incident Manager

    Oct 2019 - May 2021
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  A&t systems, inc.

  Oct 2021 - now

  It infrastructure project manager

  • Serving as IT Project Manager for the Fort Bragg NEC (Network Enterprise Command) responsible for all SIPR infrastructure projects on Fort Bragg• Gather all neccesary documents from clients to properly assess and excute the clients request• Initiate all projects with site surveys to ensure the scope of work• Perform continual inspections of required tasks throughout the active project• Meet with managers of different departments and assess IT infrastructure needs• Established a customer-focused environment by understanding the customer and their busi-ness drivers• Ensure that the infrastructure development project is completed within the given time frame• Excellent knowledge about all aspects of information technology specifically with complex infrastructure environments•Managing customer complaints including their recording, management, escalation (where necessary) and resolution• Establish and maintain a usable and well-communicated schedule for all phases of a project.• Adhere to budget by monitoring expenses and implementing cost-saving measures• Measuring, recording, analyzing and improving customer satisfaction• Applied leading-edge principles, theories, and concepts Show less