Experience

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  Shopper stop

  Sept 2011 - Aug 2013

  Customer service supervisor

  joined shoppers stop after schooling in august 2011 and worked till July 2013 as a customer service assistant

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  Fabindia overseas pvt ltd

  Aug 2013 - Feb 2022

  Oversee and administer tests to ensure employees have afirm understanding of company policyTrain new hires on the standards and procedures of thecompany, from how to handle a negative customerexperience to how to properly interact with customersEnsure proper approval for customer discounts, returns andexchanges while providing customer satisfaction andpositive interaction with the companyActively seek to resolve any concerns while adhering to thecompany policy and standards of behaviorEnsure company goals and objectives are being met by eachemployee and provide feedbackAddress customer concerns in reference to products,services rendered or employee interactionsEstablish tasks for employees to ensure a clean workplace,this includes stocking supplies and maintaining cleanrestrooms and public spacesStore opening and closing, Customer complaintManagement, inventory management, RTV Show less Planning and Forcasting for Future Merchandise buys basedon historical sales and current inventory.Reviewing stock to sales ratios. responding to changingsales trends.Allocating stocks to each store throughout the season. tominimize unnecessary stock holdings.Monitoring stock movements. considering Markdowns andinter-branch transfers.fulfilling urgent stock requirements of Franchise storesfrom company stores and follow up for the transfer outs.as section In-charge, was responsible for over all sales tobudget achievement.Supporting the store Manager in daily store operations.Store opening and closing, Customer complaintManagement, part time cashiering, inventory management,RTV and Pull backs, Retail operating Reports and Manymore. Show less

  • Team leader- customer support

    Aug 2021 - Feb 2022

  • Assistant Regional merchandiser

    May 2019 - Aug 2021

  • section in- charge

    Aug 2013 - May 2019
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  Suvasa appreal and furnishing pvt ltd

  Feb 2022 - now

  Store manager

  recruitment of new staff, daily tracking of stock requirement, team management, giving regular customer feedback to H.O for product development, handling customer queries after discussing it with H O team.reporting to zonal head on sales plan, maintaining standard customer experience inside the store,regular follow in what's app sales and offline sales with assistant sales manager.tracking fast movers and slow movers. KPI maintanence, giving sales training for effective performance of staff, giving feedback to sales staff for areas of improvement, motivating team on floor, keeping a track of customer fashion shifts.maintaining team and store in best possible way. Show less