Experience

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  Hanco automotive

  Jan 2020 - Jul 2022

  Customer service executive

  -Recommended products to customers and suggested other options if preferred product was unavailable.-Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.-Resolved customer disputes to maintain positive relationships and increase customer base.-Assisted call-in customers with questions and orders.

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  Lumi | لومي

  Jul 2022 - now

  Officer - customer service

  - Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.- Maintained up-to-date knowledge of product and service changes.- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention. عرض أقل