Experience

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  Ibm

  May 2006 - Aug 2021

  • Últimos 8 anos prestando suporte a contratos e projetos no segmento de distribuição (varejista, logística); também prestei suporte a contratos e projetos no segmento financeiro e indústria• Gestão de 3 pessoas• Contato direto com os clientes para discutir andamento do projeto, entregáveis, mudanças no contrato e faturas• Gestão de riscos e problemas • Backup de colaborador sitiado nos Estados Unidos • Alinhamento de processos identificando pontos de melhoria e as implementando• Controle de todos os requisitos financeiros mensais do projeto / contrato (reconciliação, previsões, lucros, controle de custos, receitas e aquisição de novos negócios)• Gerenciamento de centro de custos • Transição de escopo de trabalho dos Estados Unidos e Índia para o Brasil • Melhoria no processo de consolidação de faturas de outras torres de serviços, criando uma padronização nos formulários usados e definindo responsabilidades e prazos para os membros das equipes Show less • Garantia a conformidade de controles de negócios e compliance com base no regulamento Sarbanes-Oxley (SOX) em projetos e contratos comerciais dentro de serviços de TI, como Strategic Outsourcing Delivery e Shared Services• Definição, reporte e apresentação de métricas de qualidade e eficácia (SLAs, KPIs e dados de consumo)• Criava apresentações para o time gerencial sobre Performance e vida financeira do projeto/cliente• Adaptabilidade para trabalhar em diferente fuso horário (China) • PMA de um dos maiores contratos / projetos vigentes• Focal de auditoria com resultado Satisfatório em todas elas Show less • Resolução de disputas e negociação com stakeholders para que as faturas fossem pagas em tempo, evitando inadimplência e colaborando para que o time de Contas a Receber atingissem as métricas propostas; Cuidava das disputas de valores mais altos e/ou mais antigas• Redução de 80% no volume de disputas relacionadas a cobrança indevida de impostos – Identifiquei gargalo no processo de registro do contrato e trabalhei com as equipes responsáveis para que o processo fosse alterado e depois treinava outros times dentro da organização, para evitar faturas inválidas e número de disputas abertas• Cycle time individual de resolução menor em relação ao time. First In - First Out • Identificação das causas raiz das disputas para implementar melhorias no processo Show less

  • Product Owner | Scrum Master

    Jul 2018 - Aug 2021

  • Gerente PMO Senior foco em Financeiro

    Jan 2013 - Aug 2021

  • Project Management Assistant

    Aug 2010 - Jan 2013

  • Analista de Disputa

    May 2006 - Jul 2010
• 

  Kyndryl

  Sept 2021 - Mar 2022

  • Product Owner of the Q2C Invoicer project, a tool that standardizes the organization's contract registration, data collection and billing:• Responsible for backlog management of product requirements, prioritization, testing, and implementation• Increased accuracy in the invoice and billing process• Customizable tool to meet each customer's specifications• Change tracking for auditing• Simplification and Consolidation of Account Manager and Billing Analyst roles• Estimated savings of 13,82 FTEs. So far, the partial solution has been implemented with savings of 4.71 FTEs• Innovation Guild – Focal of the Innovation team, providing support and training for employees to identify opportunities for process improvement and implement solutions, helping the organization to achieve its goals. In 2020, delivered 59,207 hours of savings. In 2021, with the Think Together innovation program, 72 new ideas submitted – estimated savings of 40,281 hours • Innovative Thinking Chapter – Responsible for facilitating and coordinating all innovation projects for 4 squads Show less Last 8 years supporting contracts and projects in the distribution market (retail, logistics); Financial and industrial markets as well• Management of 3 people• Direct contact with customers to discuss project progress, deliverables, contract changes and invoices• Risk and problem management• Process alignment identifying points for improvement and implementing them• Control of all monthly project / contract financial requirements (reconciliation, forecasts, profits, cost control, revenue, and signings)• Cost center management• Transition of scope of work from the United States and India to Brazil• Improvement in the process of consolidating invoices from other service towers, creating a standardization of the forms used and defining responsibilities and deadlines for team members Show less

  • Product Owner | Scrum Master

    Sept 2021 - Mar 2022

  • Senior PMO and Financial Analyst

    Sept 2021 - Mar 2022
• 

  Qintess

  Feb 2022 - May 2023

  Project manager/scrum master

  • Consultant at Heineken• Scrum Master in Data Analytics projects for various business areas, ensuring a structured and efficient process in the search for valuable insights. In addition to leading agile framework ceremonies, I actively participated, together with the business and DevOps team, in defining the problem, collecting data, exploring and analyzing data, evaluating and validating the model, its implementation and monitoring. Calculated, controlled and reported monthly earnings to the company's senior management. • Project Manager (waterfall) for software development, automation and improvements in the IT area for the four service towers within Heineken, ensuring the achievement of goals in business needs • Use of Jira and Azure DevOps tools for project management, metrics calculation and status reporting • Execution of all activities related to project management such as: team allocation, creation of the BBP with the business area, schedule, status reporting, risk management, cost control, forecasting of costs and expenses, purchase and purchase requests payments • Applied verbal and written communication skills to interact effectively with diverse stakeholders; managing multiple tasks and projects simultaneously, maintaining a high level of organization and attention to detail; rapid identification of problems and application of effective solutions, especially in the context of stakeholder, financial and contractual satisfaction; ease of working as a team, collaborating with different departments and functions within the company; experience in OPEX and CAPEX budget control, including skills in financial analysis and account management; collection, consolidation and analysis of IT performance indicators, using data analysis tools Show less

• 

  Evt

  Jun 2023 - Jun 2024

  Project manager/scrum master

  • Consultant at Heineken• Scrum Master of the two largest Products (Heineken's national sales tools), focusing on user experience (UX) and customer. Addition of new features and improvements to the design and arrangement of data to ensure more intuitive and faster navigation. • Project Manager (waterfall) for software development, automation and improvements in the IT area for the four service towers within Heineken, ensuring the achievement of goals in business needs • Use of Jira and Azure DevOps tools for project management, metrics calculation and status reporting • Execution of all activities related to project management such as: team allocation, creation of the BBP with the business area, schedule, status reporting, risk management, cost control, forecasting of costs and expenses, purchase and purchase requests payments • Applied verbal and written communication skills to interact effectively with diverse stakeholders; managing multiple tasks and projects simultaneously, maintaining a high level of organization and attention to detail; rapid identification of problems and application of effective solutions, especially in the context of stakeholder, financial and contractual satisfaction; ease of working as a team, collaborating with different departments and functions within the company; experience in OPEX and CAPEX budget control, including skills in financial analysis and account management; collection, consolidation and analysis of IT performance indicators, using data analysis tools Show less

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  Dhl supply chain

  Oct 2024 - now

  Supervisora de projetos de ti