Experience

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  Self-employed

  Jan 2019 - now

  Ethical hacker wifi
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  Incm - autoridade reguladora das comunicações

  Jan 2020 - Jan 2020

  Customer engineer

  Main Duties and Responsibilities:•Providing expert technical assistance to customers facing software, hardware, and network-related challenges.•Diagnosing and resolving complex technical issues through meticulous troubleshooting and remote support techniques.•Communicating intricate technical concepts clearly and effectively to customers with varying levels of technical expertise.•Cultivating strong customer relationships through proactive engagement and responsive communication.•Demonstrating deep product knowledge by effectively guiding customers through product features, functionalities, and best practices.•Creating and updating comprehensive technical documentation, knowledge base articles, and user guides.•Collaborating closely with internal technical teams to escalate and resolve issues beyond the scope of immediate support.•Collecting and analyzing customer feedback to drive product and service improvements.Staying current with industry trends and product advancements through continuous learning and training.•Offering remote support using advanced tools and maintaining a high level of service quality.•Occasionally providing on-site support for complex systems, contributing to swift issue resolution.•Contributing to a positive team culture by actively participating in knowledge sharing and mentorship.•My role as a Customer Engineer allowed me to combine my technical expertise with strong communication skills to ensure customer success and satisfaction. I take pride in being a reliable resource for our customers and contributing to the growth of our product ecosystem. Exibir menos

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  Bcx

  Jun 2021 - now

  Main Duties and Responsibilities:• Relationship Management • Identifying and assessing a client’s critical needs• Identifying short and long term growth opportunities• Forecasting and tracking key account metric• Business Planning • Closely liaising with the Service and team for service delivery as per the agreed SLA• Closely liaising with the Finance to ensure that invoices are paid on time• Collecting and communicating customer requirements to all necessary departments• Conducting regular Business Reviews with customers and vendor• Responding to client communications or queries• Networking with business partners and customers• Monitoring the effectiveness of any marketing campaigns• Conduct presentations for Technology solutions Exibir menos -Gain a deep understanding of the products or services offers.-Interact with customers, either through phone calls, emails, or in-person meetings. Learn how to engage in effective communication, actively listen to customer needs, and address their questions and concerns.-Learn various sales techniques such as objection handling, closing strategies, and negotiation skills. These techniques will help you navigate different scenarios and increase your chances of converting leads into customers.-Familiarize yourself with the sales process of your company. Understand how leads are qualified, how deals progress through the pipeline, and how orders are processed.-Accept and incorporate feedback from supervisors and colleagues to refine sales approach and strategies- Exibir menos

  • Account Manager

    Jun 2022 - now

  • Sales Treinee

    Jun 2021 - Jun 2022