Tom Malm Ginsberg

Tom malm ginsberg

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location of Tom Malm GinsbergStockholm, Stockholm County, Sweden
Followers of Tom Malm Ginsberg252 followers
  • Timeline

  • About me

    IT Technician at AuraGroup

  • Education

    • Midgårdsskolan

      2012 - 2015
      Gymnasieexamen estetik och media
  • Experience

    • Tamro sverige

      Jan 2015 - Aug 2016
      Storeman
    • Jo kommunikation

      Aug 2015 - Jan 2016
      Digital doer
    • Postnord sverige

      Aug 2016 - Jun 2017
      Storeman
    • Mstore - apple premium reseller

      Dec 2016 - Apr 2019
      Deputy manager

      My main job was selling Apple products in store, as well as registering service related matters. In the role of Deputy Manager, I was responsible for the entire store, inventory accounting and staff. I also participated in recruitment processes and in the training of new staff. Furthermore, I was responsible for the "End-Of-Day"-reports, sales and equipment. During my time at mStore, I was named "This Year's Rising Star" (Årets Unga Stjärnskott) at Handelsgalan in Umeå.

    • 24storage ab

      May 2019 - Aug 2019
      Customer success specialist

      I worked with selling storage solutions to private and corporate customers and with support to existing customers.

    • Digital inn

      Aug 2019 - Jun 2020
      Service representative

      In my role as Service Representative, I worked on troubleshooting and repairing Apple products. During my time at Digital Inn, I started my training to becoming a certified iOS and Mac technician. Furthermore, I had sole responsibility of the phone support for the entire service department.

    • Macrent

      Jun 2020 - Aug 2022

      In the role of Helpdesk Manager, I had overall responsibility for service intake, as well as support. I also reviewed routines and constantly worked to improve and streamline intake and support of service related matters. In the role of Service Technician, I worked with troubleshooting and repairing Apple products. I am a certified iOS and Mac technician and had general responsibility for the iOS department.

      • Helpdesk Manager

        Mar 2022 - Aug 2022
      • Service Technician

        Jun 2020 - Aug 2022
    • Volvo on demand

      Aug 2022 - Feb 2023
      It technician

      In the role of IT Technician, me and my team, make sure that our colleagues have everything they need to be able to do their daily work. This includes setting up accounts, providing access to services, provisioning and much more. We also handle on- and off-boarding of new colleagues and colleagues that are leaving.

    • Aura

      Feb 2023 - now
      It technician

      In the role of IT Technician, me and my team, make sure that our colleagues have everything they need to be able to do their daily work, in all of our offices located in Europe. This includes setting up accounts, providing access to services, provisioning and much more. We also handle on- and off-boarding of new colleagues and colleagues that are leaving.

  • Licenses & Certifications

    • Ios-technician

      Apple
      Apr 2020
    • Mac-technician

      Apple
      Apr 2020