Experience

• 

  Tamro sverige

  Jan 2015 - Aug 2016

  Storeman
• 

  Jo kommunikation

  Aug 2015 - Jan 2016

  Digital doer
• 

  Postnord sverige

  Aug 2016 - Jun 2017

  Storeman
• 

  Mstore - apple premium reseller

  Dec 2016 - Apr 2019

  Deputy manager

  My main job was selling Apple products in store, as well as registering service related matters. In the role of Deputy Manager, I was responsible for the entire store, inventory accounting and staff. I also participated in recruitment processes and in the training of new staff. Furthermore, I was responsible for the "End-Of-Day"-reports, sales and equipment. During my time at mStore, I was named "This Year's Rising Star" (Årets Unga Stjärnskott) at Handelsgalan in Umeå.

• 

  24storage ab

  May 2019 - Aug 2019

  Customer success specialist

  I worked with selling storage solutions to private and corporate customers and with support to existing customers.

• 

  Digital inn

  Aug 2019 - Jun 2020

  Service representative

  In my role as Service Representative, I worked on troubleshooting and repairing Apple products. During my time at Digital Inn, I started my training to becoming a certified iOS and Mac technician. Furthermore, I had sole responsibility of the phone support for the entire service department.

• 

  Macrent

  Jun 2020 - Aug 2022

  In the role of Helpdesk Manager, I had overall responsibility for service intake, as well as support. I also reviewed routines and constantly worked to improve and streamline intake and support of service related matters. In the role of Service Technician, I worked with troubleshooting and repairing Apple products. I am a certified iOS and Mac technician and had general responsibility for the iOS department.

  • Helpdesk Manager

    Mar 2022 - Aug 2022

  • Service Technician

    Jun 2020 - Aug 2022
• 

  Volvo on demand

  Aug 2022 - Feb 2023

  It technician

  In the role of IT Technician, me and my team, make sure that our colleagues have everything they need to be able to do their daily work. This includes setting up accounts, providing access to services, provisioning and much more. We also handle on- and off-boarding of new colleagues and colleagues that are leaving.

• 

  Aura

  Feb 2023 - now

  It technician

  In the role of IT Technician, me and my team, make sure that our colleagues have everything they need to be able to do their daily work, in all of our offices located in Europe. This includes setting up accounts, providing access to services, provisioning and much more. We also handle on- and off-boarding of new colleagues and colleagues that are leaving.