Experience

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  Servis računara đuričić

  May 2015 - Apr 2017

  Service technician

  Part time job (along with studies and job as a waiter in various clubs and cafes).Fixed hardware and software issues on PCs and similar equipment.Installed local networks in various small firms and maintained Wi-Fi antennas/basestations.

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  Ncr corporation

  Apr 2017 - Aug 2021

  Worked with NCR Premium Customers, arranged tech service and part deliverywithin given SLAs.High efficiency global team with over 95% compliance. Communicating withcustomers, NCR FSC and Order Management as well as third party carriers and techcompanies to provide best possible service for each client within their preferences. - Walmart US Service Desk – provided hardware support for Walmart US stores.- McDonalds CA – provided hardware and software support, was a part of Application Support part of the team who dealt with more complicated issues and escalations.

  • Global Support Specialist (HSR/Radiant dispatch team)

    Oct 2019 - Aug 2021

  • Service Desk

    Apr 2017 - Oct 2019
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  Avnet

  Aug 2021 - now

  Managing technical complaints of semiconductor, IP & E components.Avnet is a distributor of said components, so we mediate in the process between theclients and the manufacturers.What that means is that we thoroughly inspect the data clients gathered regardingthe failure, and conclude is the claim justified. I.e., is there enough evidence or atleast strong indications that "our" component might be the root cause of the failure.Depending of that, we might send the component to our manufacturer for ananalysis. We review and present the results to the client and, if needed, continuesupport.Strong technical background, soft skills, time management, basic understanding oflogistics processes and being a strong, disciplined individual contributor is what Iwould emphasize as needed qualifications for this job.Additional note: Created and running a Failure Analysis Process training program forSales personnel (who are the first line of contact with the clients). The goal is tofamiliarize them with the topic of technical analysis and which are the mandatoryinformation clients should submit to us when opening a claim. Show less

  • Technical Complaints Management Expert (Technical FAR team)

    Jul 2023 - now

  • RMA & Complaints Management Specialist (Technical FAR team)

    Aug 2021 - Jul 2023