Experience

• 

  Tata consultancy services

  Feb 2012 - now

  Client: General Organization for Social Insurance (GOSI), Riyadh, Saudi Arabia (On-site)Spearheaded multiple high-impact Agile transformation projects, overseeing cross-functional teams of 66+ members and managing a $20 million budget to ensure successful delivery aligned with business objectives.Orchestrated the full-scale modernization of Saudi Arabia’s social insurance system, enhancing operational efficiency and service delivery for millions of users.Initiated and directed strategic initiatives to prepare voluntary savings programs, expanding investment opportunities for both Saudi nationals and expatriates across the region.Facilitated daily Agile ceremonies and provided critical project updates to senior leadership and stakeholders, ensuring transparent communication and on-time delivery of milestones.Acted as the primary liaison between client stakeholders and internal teams, providing expert business analysis and proactively resolving project challenges to maintain momentum and meet project goals Show less Client: General Organization for Social Insurance (GOSI), Riyadh, Saudi Arabia (On-site)Directed the development and launch of a modernized social insurance system, driving enhanced efficiency and user satisfaction.Streamlined development and testing processes in collaboration with engineering teams, reducing time to market by 30%.Managed the product roadmap and backlog, ensuring 95% of feature deadlines were met by prioritizing critical tasks and resolving roadblocks.Coordinated cross-functional collaboration between business, IT, and marketing teams to ensure product alignment with strategic goals and customer needs.Applied Agile methodologies to optimize team workflows, promoting transparency and continuous delivery. Show less Client: UniCredit, Warsaw, Mazowieckie, Poland (On-site)Directed the development and launch of Key Information Document (KID) templates and document generation for multiple European legal entities, ensuring compliance with PRIIPs regulations and enhancing operational efficiency.Managed the preparation of high-level requirement documents, translating customer needs into actionable deliverables.Owned the requirements process, mentoring the business analysis team in producing BRD, FRD, and SRC documentation.Collaborated with solution architects to derive technical architecture and played a key role in Joint Application Design (JAD) sessions to ensure alignment.Oversaw a team of 10 members as a backup project manager, supporting project delivery milestones and ensuring adherence to European banking regulations. Show less Client: American Express, IndiaFacilitated sprint planning, daily standups, retrospectives, and stakeholder meetings to ensure smooth Agile processes and transparent project progression.Shielded development teams from external disruptions and impediments, maintaining focus on the product backlog and timely delivery.Collaborated with the product owner to prioritize the backlog and drive continuous feature delivery aligned with project goals.Educated team members and stakeholders on Scrum methodology, reinforcing Agile best practices for improved efficiency and collaboration.Guided the development team from project inception through to final product delivery, ensuring alignment with client expectations and timelines. Show less Client: American Express, IndiaConducted comprehensive analysis of project requirements, collaborating with business and technology stakeholders to ensure shared understanding across teams.Developed detailed requirements documentation and management plans, leading to a 15% improvement in project execution efficiency.Coordinated with SMEs and client business teams to refine requirements and ensure full project coverage.Produced key project artifacts, including functional requirements, use case models, and prototypes, to guide development.Facilitated business scope analysis and walkthroughs of requirements with development and QA teams, ensuring alignment.Supported business users during UAT and resolved implementation issues, reducing post-deployment defects by 20%.Identified risks proactively, escalated critical issues, and tracked project deadlines to ensure timely completion. Show less

  • Project Delivery Manager

    Jun 2023 - now

  • Product Owner/Product Manager

    Sept 2018 - May 2023

  • Senior Business Analyst

    Jan 2017 - Aug 2018

  • Scrum Master

    Jan 2016 - Dec 2016

  • Business Analyst

    Feb 2012 - Dec 2015