Experience

• 

  Softrun inc

  Jul 2005 - Apr 2008

  Assistant manager

  Responsibilities• Deploy Patch Management System and technical support• Maintain patch management system and Window operating system. (Based OS is Window 2000, 2003, 2008 with SQL Server 2000, 2005)• Consulting security, compliance policy for the customers

• 

  Herald media

  Apr 2008 - Oct 2010

  Assistant manager

  • Managing the Window Active Directory (based Window 2003)• Managing Network (Cisco, 3com)• Maintaining strong security for Project leaders• Constant communication with partners, maintain security in the World Wide Web. (based Window 2008)• Leader in group which maintaining computers (desktops and laptops)• Construction Enterprise solution an online newspaper(http://www.koreaherald.com/, http://biz.heraldcorp.com/

• 

  Rsupport co.,ltd.

  Feb 2012 - Jul 2015

  Technical support manager and project manager

  • Deploy Remote support solution to Bouygues Telecom in France, and support to operate• Solution consulting and construction Visual support solution to Samsung Electronics America• Supporting and operation Remote support solution for Alcatel One Touch • Providing Remote support API to Miradore in Finland• Solution consulting and construction unattended remote support solution to ASE in Taiwan• Construction Remote support solution named "Smart Tutor" to Samsung Electronics Global• Consulting and providing SaaS service to DPAC(Docomo Pacific) as a Project Manager• Supporting Global Exhibition (Mobile World Congress 2014, Global Mobile Vision 2012, 2013, 2014) Show less

• 

  Atos

  Feb 2016 - May 2017

  Resource manager

  Responsibilities:· Managing customer relationship and ensuring service delivery excellence· Manage a team of data center technicians whom are providing the support tasks such as hardware, software, and network troubleshooting, server imaging, configuration, rebuild, decommission, and disposal. The data center technicians perform routing and emergency requests through service request tickets as a member of a service team supporting 24x7x365 on-site coverage· Managing shift scheduling, site coverage planning, staffing level, staff onboarding including associated trainings.· Monitoring and managing of technicians’ workload · Escalation management· Coordination with global and regional team· Managing customer’s expectation and ensuring all performance SLA are met Show less

• 

  Microsoft

  Jun 2017 - Dec 2021

  Datacenter technician lead

  Daily management of production and problem management, execution of all automated business applications and processes. Provide direction for Data Center Operations, Incident and Problem Management, Service Level Management, Enterprise Scheduling, Critical Business Process Planning and Execution.Help establish an internal customer experience strategy working with Engineering and Build teams for expanding monitoring services to enable a real time view of all services. Interface with all levels of management throughout the corporation in establishing and providing these services in troubleshooting and identified problems.Plan, coordinate, and direct data center activities on behalf of the client organization, as well as provide administrative direction and support for daily operational activities of the data center. Ensure that the Data Center is staffed appropriately with skilled personnel to ensure the timely delivery of products and services to the client that covers infrastructure, business applications, and business process needs. Manage critical production problems including those significantly impacting internal operations or external customer experience to full resolution and maintaining open communications with impacted parties during remediation. Show less