Brendan Tan - IT Support Technician

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Brendan tan

Sydney, New South Wales, Australia

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243 followers

Timeline
About me
IT Support Technician
Education
- Tafe nsw
  2021 - 2021
  Certificate iv in cyber security cyber security certificate iv
- Tafe nsw
  2020 - 2021
  Certificate iii-iv - digital media and information technology information technology
  Both individually and in a team, working towards progressing personal skills in Virtual Machines, Databasing, System Administration, Networking, and Programming (HTML).
- Tafe nsw
  2020 - 2020
  Statement of attainment in python programming languages
- Tafe nsw
  2013 - 2014
  Certificate iii retail supervision retail management
  Supervision of a small team of up to 25 colleagues.
Experience
- Pizza hut
  Apr 2010 - Apr 2022
  - Key contact for IT related issues for the two stores - Providing remote technical assistance and support related to the computer and POS systems - Overseeing service management practices encompassing service request, incident, problem, change, knowledge, asset, and configuration management.- Managing and coordinating two Pizza Hut Franchises in Sydney including customer service, employee talent and development, and operational health and safety- Processing payroll including review of employee entitlements, disbursement of salaries and wages, and calculating state and federal statutory payroll liabilities- Modelling of weekly and monthly sales forecasts to project future operational FTE requirements to achieve daily sale targets- Weekly budgeting, stock takes and vendor procurement to ensure adequate levels of inventory Show less
  - Area Supervisor
    Apr 2016 - Apr 2022
  - Store Supervisor
    Aug 2014 - Apr 2016
  - Team Member
    Apr 2010 - Aug 2014
- Plenary group
  Apr 2022 - now
  It support technician
Licenses & Certifications
- First aid
  Safework nsw
  Jan 2019
- Cert iii retail supervision
  Tafe nsw

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