Kiho Uhm

Experience

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  Samsung Electronics

  Jan 1993 - May 2001

  Marketing Manager

  Specialized on marketing, merchandizing, SCM, distribution channel, new product development, advertisement, sales strategy and planning.

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  Century 21 Northwest Realty

  Jan 2005 - Dec 2005

  Realtor

  Differentiated focus area to Land unlike other realtors and acquired ABR, e-Pro, & Land Sales Specialist designations to enhance capability.• Gathered out of state investors by positioning as land specialist through a series of advertisements and accomplished high sales in short period. Received “Ruby Award” by reaching Top position in land sales.

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  Hanssem

  Jan 2006 - Jul 2007

  Branch Manager

  Managed all purchasing, accounting, sales, product development and customer service occurred at Manhattan branch. Focused on sales increase by expanding customer base to both consumer and builder segments.• Increased 20% annual sales by cultivating builders’ market in Manhattan, Brooklyn and Staten Island.• Expanded customer base within 5 mile by introducing new products and differentiated target marketing.• Innovated payroll system by dividing to basic salary and commission and it was effective to sales boost. As a result, recorded the highest sales in 2007 since its opening in 1994. Show less

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  LG Electronics

  Aug 2007 - Jul 2013

  Managed factory technicians’ budget, part supply, inventory management, incentive, extended warranty and KPI. Analyzed LG repair service KPIs, reported to directors and president. Advised Task force team about territory management to improve KPI. Collaborated with Part & Warranty teams and Call centers. The most important thing is to prepare KPI improvement plan to excel in the customer service market. • Reported and presented KPI result, forecast and improvement plan to President through weekly business review. • Restructured repair productivity and cost structure by implementing department’s Profit & Loss management. • Developed and accomplished bi-annual incentive program by KPI to boost factory technicians’ performance.• Created company’s profit by designing and deploying “Out of Warranty” repair program to factory technicians.• Accomplished $55K of cost savings by inventory optimization based on technicians’ part usage analysis. Show less Managed 3 supervisors, 5 dispatchers and 68 factory technicians provided repair services to Eastern US customers. Checked out all technicians' repair call dispatches, driving range, customer visit, right part supply, QOS scores, KPI to improve daily operations. Educate technicians periodically to improve their repair qualities and meet customers' expectation. • Changed dispatchers & supervisor’s R&R to provide better support to factory technicians’ daily performance. • Increased technicians’ daily repair volume from 3 to 5 by territory optimization. • Reduced inventory loss from $32.7K to $2.4K by periodical follow up and parts inventory optimization. • Improved Repair Turnaround Time 6 day to 5 day, service coverage 28.1% to 33.8% by KPI management. Show less Created 5 KPIs to analyze repair service performance and prepared format of WBR, MBR and QBR for upper management’s decision making. Introduced customer satisfaction survey and incentive program to evaluate 1.5K Deployed monthly QOS customer satisfaction survey and analyzed the result to improve repair performances.• Performed monthly KPI evaluation & incentive program to find out highly performing service centers in the US.• Analyzed and reported field service KPI results for weekly & monthly for upper management’s right direction. • Directed yearly Audit to find out fraudulent service centers by analyzing years of warranty claim data. Show less

  • Business Planning Manager

    Feb 2012 - Jul 2013

  • Operations Manager

    Jan 2011 - Jan 2012

  • Assistant Manager

    Aug 2007 - Dec 2010
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  Samsung Electronics America

  Jul 2013 - Mar 2020

  Managed monthly $2M budget for Mobile business phones, AV conference room projects, internet & cables, network equipment and vendor service contracts. Negotiated with AV project plans with finance team and conducted AV upgrade by office location. Worked with affiliates and vendors to procure AV equipment with reduced price by negotiation and inventory management. • Prepared AV project tracking sheet, directed bi-weekly project management meeting with vendors to deliver ongoing projects through time management. • Trained 13 AV technicians not to cause unnecessary budget use by delivering service protocols with vendor. • Collaborated with corporate real estate team to contribute best experience of 2 office renovations to stakeholders. • Expanded job territory more than half by acquiring Network business from Process Innovation team.• Achieved $500K of cost saving by negotiating AV equipment purchase price with manufacturer without dealer. • Reduced wireless device purchase cost to half by changing device supplier from Harman to Cisco. • Built database of hundreds of AV conference rooms at 35 office locations in the US to prepare for yearly budget plan, to make each device’ upgrade schedule and to manage correct inventory by location.• Revised existing workplace design standard by outsourcing updated AV products and accessories. Show less Led mobile test samples’ distribution, inventory management and test lines’ cost management and operated two independent company systems. Managed 200K of samples, 10K of test lines, 10 employees at 4 different locations in the US to provide the best support. • Designed and developed inventory management system in 2013, upgraded functions & UI through user surveys.• Created Best Practice and exported inventory management system to Canada subsidiary in 2015.• Overseen bi-annual audit to minimize inventory loss and collaborated security and HQ audit teams’ investigation. • Collaborated with HQ PI team to implement better policy and upgrade inventory system in 2017. • Achieved $3M cost saving per year by contracting with vendor’s new service and provided upgraded productivity to all Samsung employees. • Performed inventory check-in/out system to reduce personal storage space and to prevent inventory loss in 2018. • Achieved $100M cost saving by conducting feature plan optimization and vendor management. Show less

  • Senior Manager, Head of Workplace Technology

    Aug 2019 - Mar 2020

  • Senior Operations Manager, Mobile Services Group

    Jul 2013 - Jul 2019
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  Fairway Asset Corporation

  Oct 2020 - Mar 2022

  Mortgage Loan Officer

  If you need any information Home Mortgage and Refinance, please contact me.C: 469-525-2105E: [email protected]: https://www.FairLendingPro.com

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  S & S FUNDING INC

  Mar 2022 - now

  Mortgage Loan Officer