Greg Thorne

Experience

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  Directors' Choice

  May 1998 - Jun 2004

  IT Administrator

  Information Technology Designed and implemented disaster recovery programs vital to ensuring 24/7 operation. Worked with Sales and Marketing teams to identify new sales opportunities. Provided consultation and purchased network hardware ranging from servers to fax machines for all new equipment and training. Worked closely with vendors on telephony installations and issues and played active roles within the Workers Health and Safety Committee.Installed, maintained and supported client-server networks ranging from Windows Domain servers to Exchange and Proxy Servers. Installed, maintained and trained staff on CadCom paperless messaging, fax and paging system for inbound call center. Installed and maintained in-house digital recording equipment and ACD “Automatic Call Distribution” phone system and provided technical support to over 800 clients throughout North America. Show less

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  CenterBeam

  Jul 2004 - Sept 2011

  Account Manager

  Account ManagerBuild relationships within all layers of client organizations. Develop and execute billing, sales and support strategies to assist clients to obtain their maximum potential while maintaining high levels of customer satisfaction. Perform extensive travel to International and North American client sites for both implementation and building existing and new client relationships. Assign tasks to teams at disposal, not only solve issues but deliver superior service. Achieved Lean Six Sigma Green Belt Certification during this time.Technical Team LeadAssign, direct and oversee the day to day work of team. Communicate, prioritize, and schedule tasks and monitor implementation status as it relates to team. Create and maintain client company profiles, escalation matrixes and necessary FAQ specific information. Ensure client requirements and priorities are well defined and documented. Assist personnel in planning, organizing and controlling activities as well as assuring process and procedure adherence. Show less

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  Honeywell Process Solutions

  Sept 2011 - May 2015

  Automation Technician

  Automation Technician with the HBS - Honeywell Building Solutions. I worked independently in Saint John, NB and the Maritimes maintaining the automation equipment such as security systems, doors, cameras, turnstiles, flow valve interfaces and HVAC systems including LONWorks LNS, Excelon and Honeywell C.A.R.E tools. I have extensive knowledge and training for the Honeywell Digital Video Manager system as well.

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  Synoptek

  May 2016 - Oct 2022

  Small Business Account Manager

  Develop and manage account relationships by providing service and support to a wide variety of customers. Focusing on not only maintaining existing business for assigned accounts, but also growing and developing new opportunities within assigned accounts. I work with others internally and externally (field sales, client advisors, solution architects, product teams, marketing, engineering and other corporate departments), ensuring the customer is receiving high service levels through such activities as selling services, providing alternative products and solutions, quoting orders, following up on orders and problem solving issues, providing engineering support and troubleshooting, coordination and scheduling with our service and delivery teams to provide complete Managed IT Services to our clients. Strategically enhancing margins and gain market share within an assigned customer base. Show less

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  Bell

  Dec 2018 - Oct 2022

  Project Analyst

  Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.