Muhannad Al-Hindawi

Experience

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  HELP Logistics

  Sept 2019 - Dec 2019

  Project Management Intern
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  CEDEM AG - Switzerland

  Aug 2020 - Nov 2020

  Logistics Officer Intern

  Managed international freight shipments for pharmaceutical products from Chinese manufacturing facilities to global customers and distributors, handling an average shipment value of approximately 150,000 euros.Overseeing and placing orders, and ensuring the quality of shipment documentation with a portfolio of 5 suppliers and clients in China, Germany, and the MENA region.Supported the company's growth by conducting research on the International Commercial Terms (Incoterms), which are a series of pre-defined commercial terms published by the International Chamber of Commerce. Show less

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  Case in Point Consulting

  Dec 2020 - Apr 2021

  Associate Consultant

  Led specialized growth sessions for clients using the Blue Ocean Exponential Growth Strategy, driving innovative solutions that resulted in significant business impact. Key clients included the Ministry of Communication and IT in KSA, Huya Group in KSA, and HyperPay in Jordan, where I tailored growth strategies to meet their unique challenges.Generated comprehensive post-consultation reports, synthesizing feedback and key insights to refine and optimize service delivery, ensuring continuous improvement and client satisfaction.Played a pivotal role in establishing strategic partnerships, particularly facilitating collaborations between Case In Point and top-tier training providers like The Gap Partnership and Janek Performance Group in the US, strengthening the company’s network and service offerings. Show less

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  Talabat

  May 2021 - May 2022

  Coordinator Riders

  Led a team of 600 internal riders, driving a 16% improvement in working hours compliance, increasing it from 67% to 83%.Collaborated on a regional initiative aimed at optimizing rider support, successfully reducing contact rates with the support center from 13% to 4%, improving efficiency and service quality.Conducted detailed field inspections, providing actionable insights to senior management, supporting data-driven strategic decision-making for operational improvements.Contributed to the creation and launch of the "Speak Up" feedback mechanism, empowering riders to voice daily challenges, fostering a culture of transparency and continuous improvement.Utilized data analytics to monitor driver behavior and trends, reducing cancellation rates and identifying potential fraud, enhancing operational integrity and customer satisfaction. Show less

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  Careem

  Jun 2022 - Oct 2024

  Led partner onboarding operations for KSA and UAE teams, ensuring a seamless restaurant catalog activation process from setup to going live on the app.Managed the phased migration of catalog operations to an outsourced partner, ensuring a smooth transition without disrupting operations through upskilling initiatives and continuous performance monitoring.Utilized data analysis to pinpoint inefficiencies in the onboarding process, leading to a significant reduction in restaurants onboarding time.Co-developed a QC Action Matrix using a point-based system to assess error impact, linking it directly to agent performance metrics for continuous quality improvement. Show less Led a comprehensive operational analysis that identified key inefficiencies, driving process improvements that reduced delivery times by an average of 7 minutes. This initiative also increased fleet utilization by 16%, significantly boosting overall productivity.Revamped 30% of Standard Operating Procedures (SOPs) for captains, resulting in a 2.4% reduction in call center contact rates and enhancing operational efficiency.Developed and implemented a strategy that reduced captains' engagement time with partners by 20%, aligning with the goal of minimizing failure rates, restaurant delays, and food preparation times.Led and managed two teams of inspectors and supervisors, playing a pivotal role in reducing the time captains spent reaching restaurants by re-educating both partners and captains, ultimately improving service efficiency. Show less

  • Partner Onboarding Lead

    Jun 2024 - Oct 2024

  • Senior Supply Associate

    Jun 2022 - Jun 2024
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  البستان | Albustan

  Dec 2024 - now

  Business Excellence Manager