Diane Dobraj

Experience

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  NYNEX Business Information Systems

  Jan 1986 - Jan 1991

  Technical Assistance Consultant, Senior Field Engineering Specialist

  Provided off hours remote and on site maintenance and technical assistance for system technicians (INTECOM - integrated voice and data) in Manhattan, Queens, Brooklyn, Long Island and New Jersey. Customers included: United Nations, Federal Reserve Bank, Citibank, McGraw Hill, Kings Park Psychiatric Hospital, Peerless Importers, Brooklyn Polytech and NYNEX subsidiary companies. Installation and maintenance of INTECOM S/80 telecommunications equipment. Supervision of technical engineers and contractors.Customer relations, billing, stock maintenance and ordering, renovation coordination with building maintenance, work order processing, database design, network routing and T1, IXL and fiber troubleshooting. Worked in conjunction with United Nations communications staff to design and implement a software package to track work orders and trouble tickets. Show less

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  INTECOM, Inc

  Jan 1991 - Jan 1995

  Customer Service Technician - Level III, Lead Engineer

  Installation and maintenance of INTECOM S/80 telecommunications equipment.Supervision of four on site technicians and all sub-contractors.Customer relations, renovation coordination with building maintenance, work order processing.Billing, monthly and quarterly system performance and utilization reports, stock maintenance and ordering, database design, network routing and T1, IXL and fiber troubleshooting.

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  United Nations Children's Fund

  Jan 1995 - Sept 1999

  Senior Telecommunications Assistant

  Maintain, service and manage the technical and administrative responsibilities of UNICEF's PBX telecommunications, voicemail, call accounting, cellular and paging systems.Administrator for three telephone database tracking systems with over 1500 associates as well as system administrator for Help Desk Management System.Supervise Technical, Administrative, Switchboard and Consulting staff in the New York Telecommunications Unit. Responsible for ensuring the continuous, reliable and smooth operation of PBX and related facilities.Training of staff in the use of telecommunications equipment and software and development of in house training material to instruct departmental Subject Matter Experts in the use of the Help Desk Management Software.Participate in the formulation of policies and best practices to ensure efficient and cost effective operations.Analyze usage statistics and ensure least cost routing is implemented for NY outbound traffic.Negotiate contract tariffs with telecommunications local and long distance service providers to minimize cost to organization. Verify and certify for payment all telecoms invoices and maintain appropriate records for same.Prepare budget estimates for telephony services, carrier circuits, equipment and usage. Show less

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  Superior Communications, Inc

  Oct 1999 - now

  Operations Manager

  Supervise, coordinate and support system engineers and Local 3 technicians servicing existing customer base.Oversee the installation and maintenance of Inter-Tel/Mitel and ShoreTel Digital, hybrid and VoIP communications systems, voicemail systems and call accounting systems.Customer liaison for new and existing accounts, regarding training, licensing, service requests, coordination with local and long distance service providers.Provide technical support, on-site and remote maintenance on Inter-Tel CS5000, Axxess and Axxent systems.Provide emergency technical support for existing customer base 7x24x365. System Administrator for Operations Department management software.Provide sales engineering support, formulate RFP responses, prepare estimates and proposals.Prepare and execute Lease and Maintenance agreements.Generate T&M and MAC invoices.Purchasing agent for all stock and non-stock items and installation equipment.Invoice reconciliation for all company purchases and services.Fleet management.Accounts receivable billing for lease, maintenance and time and material customers. Show less