Reagan Smith

Experience

• 

  Marshalls

  Apr 2014 - Jul 2015

  Sales Associate

  • Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service• Operated cash registers, managed financial transactions, and balanced drawers.• Achieved established goals• Directed customers to merchandise within the store• Maintained an orderly appearance throughout the sales floor• Introduced promotions and opportunities to customers• Cross-sold products to increase purchase amounts

• 

  Hail State Productions

  Jan 2016 - May 2017

  Video Assistant

  • Filmed games and behind the scenes footage for athletic programs• Produced and edited feature stories • Created and edited video content for one-on-one interviews with players and coaches• Assisted with interviews, press conferences, media day and behind the scenes shoots• Collaborated with the production team through the production process

• 

  Emerson Family School

  Aug 2016 - May 2019

  Teaching Assistant

  • Taught and engaged toddler students in appropriate activities ensuring daily needs were met through various methods of learning• Assisted teachers with daily tasks and reinforcing lessons of health and personal habits• Maintained contact with parents and updated them on their child's progress• Kept and maintained records on individual children including daily observations and details on activities, types of meals served, medications and first aid administered.

• 

  Deep South Pout

  Jan 2018 - May 2018

  Social Media Consultant

  • Styled clothing for weekly photoshoot and social media postings• Managed and created social media content for Facebook, Instagram and Snapchat• Monitored activity and engagement for conformance with communication goals• Ensured company brand and message were maintained in all communication • Managed online discussions and responded to user comments and grievances• Increased engagement via promotions and giveaways

• 

  Casa Bravo Mexican Restaurant

  May 2018 - Apr 2019

  Hostess/Server

  •Greeted and acknowledged guests and seated patrons by escorting them to assigned tables or communicate delays.• Presented menus, create personal dining experience, answered questions, and offered information on menu items, beverages, and specials.•Accepted and organized reservations, and prioritized reservations to accommodate customers.•Prepared seating assignments prior to service and presented plan to restaurant during pre-shift meeting.•Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.•Addressed guest requests or complaints and escalated major complaints to manager. Show less

• 

  Southern Research Group

  Jun 2019 - Oct 2020

  Telephone Interviewer/Reservation Agent

  • Informed consumer businesses of Outbound calling for clients by conducting computer-assisted telephone interviewing.• Recorded and reviewed consumer call interaction within the company's database through detailed notations.• Assisted with reservations, confirmations, room requests, billing transactions, and questions.• Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.

• 

  Strayer University

  Sept 2019 - Oct 2020

  Campus Coordinator

  • Served as the point of contact for prospective students and the campus, specifically served as an Executive Assistant to the campus dean.• Provided administrative and coordination support to the campus, specifically in operations and academics.• Managed and maintained new student applications to assure compliance with admissions documents, including reviewing and processing files for completion and in accordance with the U.S. Department of Education.• Performed a variety of administrative and clerical functions in a high-volume office.• Tracked new student transcript requests and conducted follow-ups with institutions until official transcripts have been received by the Registrar’s Office.• Created and developed various campus events to increase enrollment and retention. Show less

• 

  Ideal Image

  Oct 2020 - Jun 2022

  Director of Client Care- Market Float

  •Responsible for all financial and contractual agreements, relayed the information to guests in a cohesive manner, and ensured complete guest satisfaction and comfort throughout the entire process.• Ensured patient/client confidentiality in accordance with HIPAA regulations and company policy. •Accountable for finance, efficient treatment schedules for medical providers, inventory, and service reports daily and monthly.• Served as a liaison for the guests and the sales consultants or treatment providers, ensuring that guests feel informed and confident in entrusting Ideal Image to be their aesthetic medical providers.• Upsold new areas/services/products to current clients in order to achieve individual and clinic goals.• Ensured the dynamic of the center and customer experience met the Ideal Image standard and created plans to increase sales within the clinic to exceed goals.• Streamlined new client intake, created all new training manuals and marketing materials for each of the clinics, and was responsible for training all new hires between 6 clinics in the DFW area, created a new employee training guide and marketing material.• Oversaw the client coordinators, provided support, and assisted with new clinic openings and events. Show less

• 

  Indy Premiere

  Mar 2021 - Aug 2021

  Executive Assistant

  •Managed various social media platforms to increase awareness for the organization as well as checked analytics and reevaluated previous social media campaigns.•Organized extensive travel plans including hotel and transportation for tournament travel and end of the summer showcase event.•Assisted with tournament preparation, game day needs, and special projects.•Researched and developed a contact list for business development after performing a SWAT analysis on the organization. •Performed administrative duties such as emails, calls, and social media inquiries including opponents and prospective donors. Show less

• 

  Freeman+Leonard

  Jun 2022 - Aug 2023

  Human Resource and Recruiting Coordinator

  Freeman+Leonard solves today’s marketing challenges with creative, flexible talent solutions. From direct hire and contract placements to flexible, on-demand teams, freelancers, and consultants, we offer a full suite of staffing solutions to both companies and agencies.•Played an intricate role in the development and implementation of HR policies.•Provided optimal support to employees regarding various HR related topics.•Ensured a smooth onboarding process by processing background checks, I9/E-Verify, W4/1099 tax forms, entry into HRIS and benefits enrollment.•Handled and conducted various compliance audits of the HR process and maintained efficient employee records.•Partnered with sales team management, recruiting department to solve hiring and retention issues and maintained metrics of current contractors.•Provided support and resources to the talent we placed and the clients we served for all marketing and creative positions serving as the liaison between employees, clients and our office.•Supported recruitment efforts to fill job placements, conduct application screening, analyze resumes to identify qualified candidates, perform interview scheduling, and communicate with applicants.• Assisted the recruiting team with interview coordination, reference checks, interview prep, contract scopes, and talent sourcing.•Managed 360 recruiting for 15 plus open requisitions for multi state for 50 plus managers across muti states.•Generated new business leads for the sales team and provided client outreach on behalf of our client directors. •Assisted the sales team with data entry, business credit checks, expense reports, event planning, and office coordination. •Managed and supervised a support specialist, directing activities to drive strategic initiatives and achieve key business objectives.•Utilized data from multiple sources (CRM, Excel, Social Media Analytics, etc.) to generate reports & present actionable insights. Show less

• 

  Lonestar Truck Group

  Sept 2023 - Nov 2023

  Accounts Payable Specialist

  •Conducted regular reconciliation of invoices, promptly identifying and resolving discrepancies to maintain accurate financial records.•Executed timely and accurate payments to vendors, meeting or exceeding payment deadlines and optimizing cash flow.•Efficiently processed an average of 100 invoices per week, ensuring accurate coding, proper authorization, and timely payments.•Consistently maintain a high level of accuracy in data entry and documentation.•Streamline accounts payable procedures to reduce processing time. Show less

• 

  Imprimis Group

  Nov 2023 - now

  Recruiter/Talent Recruitment Manager

  Imprimis Group delivers a myriad of staffing, training and outsourcing services to match qualified candidates with respected companies throughout the United States. We provide highly trained personnel on an immediate basis for temporary, contract and full-time positions to create win-win relationships for employees and employers.